What are the responsibilities and job description for the Application Production Support Engineer position at Akkodis?
This Application Production Support Engineer job is a 12-24 Months Contract with a client located in Jersey City, NJ/ Pennington, NJ (Hybrid 4 Days onsite every week).
Pay Range: $58/hr - $60/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Description
- Application Production support role with experience in production support with strong, in-depth knowledge in UNIX, SQL, Autosys, Informatica and the Frontier Finance application.
- Day to day task requires the ability to solve production outages or other major business impacting issues under tight deadlines, which may include defining root cause and problem resolution follow-up
- Performing production support tasks including performance monitoring, proactive system health checks, feed issue follow-up, perform disaster recovery exercises, and user functional support as needed.
- Work closely with the Line of Business and development team to identify ongoing problems, suggest solutions, and implement improvements.
- Must be able to work independently and be an excellent team player.
- Review upcoming projects/deliverables with the development team on a regular basis.
- Identify/escalate Risk and Governance issues as needed.
- Ensure production and performance SLAs are current and that they are met. Escalate issues that need attention.
- Creating Knowledge Transfer/How-To documents to highlight production support procedures.
- Formulate automation opportunities.
- Support on-call rotation for off-hours and weekend support as needed.
- Experience working with Frontier Finance Reconciliation, Informatica, and Linux platforms
- Experience with Database systems (Oracle SQL Server)
- Experience in triaging production issues and identifying root cause and corrective actions.
- Excellent written and verbal communication skills.
- Positive attitude and works well when under pressure
- Great attention to detail
- Excellent team player
- Familiarity with the Dynatrace application.
- Familiarity with the AutoSys scheduler
- Process automation
Required Skills
- Production support, not development: outages, root cause, health checks, DR exercises, on-call rotation
- Must have: Unix/Linux, SQL (Oracle or SQL Server), Autosys, Informatica
- Frontier Finance not required (confirmed with the manager)
- Plus: finance reconciliation or finance data feed support, Dynatrace
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $58 - $60