What are the responsibilities and job description for the Account Manager - Crisis Communications position at AKCG - Public Relations Counselors?
AKCG is seeking an experienced Crisis communications counselor who will serve in the role of Account Manager within our Crisis Communications practice. This individual exhibits strong professional and client-service skills and a heightened ability to think strategically with a big-picture mindset. This person will serve as the account lead for assigned clients, owning the overall strategy and deliver of client service. Upon hire, this individual will receive in-depth crisis communications training to understand, adopt and implement the AKCG Way.
Position requirements & Skills
- 5-7 years of relevant experience
- Agency experience required
- Excellent written and verbal communication skills
- Highly organized and detail oriented
- Proven ability to successfully manage multiple tasks and projects on deadline
- Demonstrated capacity to work independently and proactively
- Ability to lead sensitive and confidential client calls
- Capability to effectively communicate with composure under pressure
- A team player with a positive and supportive demeanor
- High degree of professionalism and accountability
- Experience navigating sensitive issues
- Skilled in developing trust-based partnerships with clients
Responsibilities:
- Lead and manage day-to-day strategy and activities for several crisis communication clients, working to understand and achieve client expectations.
- Establish strong and trusted relationships with client contacts.
- Independently originate, refine and deliver client materials within established timeframes, with limited oversight from the larger crisis practice team.
- Counsel clients through crises/issues.
- Organize and lead client meetings, calls and other timely strategy discussions without prompting.
- Oversee team efficiency and invoicing for assigned clients.
- Identify topics, trends, issues and other current events that may prove relevant to the firm’s clients and initiate strategic discussion with AKCG team members and clients.
- Propose and lead periodic brainstorming and strategy discussions to evaluate and improve client services and materials.
- Manage, track and organize client data as necessary for the function of the crisis practice.
- Support junior team members, ensuring the team meets deadlines (both internal and external).
- Participate in frequent crisis practice and AKCG team discussions as are necessary to the function of the firm.
- Exercise a high degree of professionalism and confidentiality.
- Other duties as assigned.
