What are the responsibilities and job description for the VP, Crisis Communication Practice Administrator position at AKCG - Public Relations Counselors?
Crisis Practice Administrator
Glassboro, NJ (Hybrid) | Full-Time, Leadership Role
Reports To: President | Member of AKCG’s Leadership Team
About AKCG
AKCG – Public Relations Counselors’ mission is to build, preserve and restore positive reputations. AKCG is a national communications firm that helps organizations navigate their most critical moments with clarity and confidence. We run our business on the Entrepreneurial Operating System (EOS), ensuring focus, accountability, and strong team alignment.
The Opportunity
We’re looking for a strategic and systems-minded Crisis Practice Administrator to lead the operations, people, and performance of our Crisis Practice.
This role blends leadership and management (≈ 70%) with client-facing, billable work (≈ 30%). You’ll help ensure the practice operates efficiently, profitably, and in full alignment with our firm’s vision and core values.
What You’ll Do
- Lead & Manage the Crisis Practice team — guiding counselors and project coordinators, holding the team accountable, and driving engagement through leadership.
- Own the Processes — document, refine, and optimize all core practice systems (staffing, billing, reporting, quality control).
- Drive Performance — track and report key metrics (utilization, profitability, client satisfaction) into the firm’s Scorecard.
- Fuel Growth — lead new-business pitches, proposals and RFP responses for crisis communications opportunities.
- Empower the Team — ensure team members have the tools, training and resources they need to succeed.
- Integrate Operations — lead practice meetings, manage quarterly objectives and collaborate with other practice areas to support firm-wide goals.
What You’ll Bring
- Proven experience leading teams or operations in a professional-services setting (agency or consulting preferred).
- Experience in crisis communications
- Strength in organization, process improvement and data-driven decision-making.
- Strong interpersonal and communication skills — able to motivate, manage and mentor others.
- Ability to balance leadership, operations, and client-service responsibilities.
- Familiarity with the Entrepreneurial Operating System (EOS) framework preferred.
Why Join AKCG
At AKCG, you’ll be part of a collaborative, values-driven firm that thrives on discipline, transparency and continuous improvement. You’ll work with seasoned communications counselors, support organizations in moments that matter, and help scale a nationally recognized crisis communications practice.
