Maintenance Manager

Maintenance Manager

$85,000 - $120,000 a year – Full-time POSITION

OVERVIEW

A premier residential cooperative located Downtown Manhattan, New York, is seeking an experienced Maintenance Manager to organize and manage its Maintenance Department, including oversight of all of its maintenance-related operations, projects, and resulting resident communications. The Maintenance Manager will be responsible for ensuring the property is maintained in a safe, clean, efficient, and service-oriented manner, while assuring compliance with all laws, regulations, and standards of cooperative living. The ideal candidate will have extensive understanding of and experience in maintenance and/or capital-related project management, preferably in a large residential setting, including coordinating various maintenance and capital project activities, while ensuring outstanding service is continually provided to all cooperative stakeholders. This is not a live-in position, and its schedule is on-site, Monday – Friday, 9am – 5pm.

EMPLOYMENT AND REPORTING STRUCTURE

The Maintenance Manager will be employed by the cooperative, overseen by the cooperative’s Board of Directors (“Board”), and report to its Managing Agent (“Agent”). Employment will be full-time and exclusive, and the Maintenance Manager’s duty of loyalty shall be to the cooperative. Under no circumstances shall the Maintenance Manager be permitted to take on any private on-site “side-work” while employed by the cooperative. The position is a member of SEIU 32B/J (“Union”), and shall at all times, comport with its obligations under the Collective Bargaining Agreement between the cooperative, Union, and the Realty Advisory Board on Labor Relations.

DUTIES AND RESPONSIBILITIES

The Maintenance Manager will have responsibilities customary for someone in this type of position and as may be designated from time to time by the Board and/or Agent. The specific functions and duties associated with this position include, but are not limited to:

· Manage and supervise the cooperative Maintenance Teams.

· Monitor Maintenance Team scheduling and addressing any coverage issues (i.e., holiday, vacation, weather-related, emergency, etc.).

· Review and discuss staffing issues and concerns (performance, disciplinary actions, etc.) and needs with Agent, and Board (as necessary).

· Organize and manage the cooperative's Maintenance Department; implement improvements to existing maintenance work order process/system ensuring all reported and requested issues are prioritized and resolved in a timely manner.

· Provide for and ensure regular, consistent, and efficient follow-up communication with residents regarding the status of their maintenance work orders.

· Liaison with and advise Agent and Board on all current and future large-scale capital projects, including Elevator Modernization, Common Area Lighting Replacement, Interior Redesign, NYC Local Law 97 and 11, etc.

· Monitor building-related mechanical systems to ensure all are functioning properly and are regularly serviced -- including ascertaining if repair/replacement is best suited for internal staff or if external contractors are needed -- and that such work is accurately documented.

· Create detailed documentation and “how-to” manuals/instructions for new and existing building infrastructure/systems which outline all protocols and procedures.

· Assist in negotiating outside service contracts to develop relationships with outside contractors and vendors that ensure best caliber work for the best price possible.

· Schedule and conduct regular walk-throughs of the cooperative's buildings and grounds in order to generate and maintain reports regarding findings so all issues identified can be documented and addressed.

· With Board authorization, launch and implement cooperative’s “Jobs Performed by Employees for Residents” Program ensuring all its rules and parameters are adhered to and its repair schedule is regularly reviewed to confirm available services, and associated costs, are accurate and up-to-date.

· Provide oversight in the processing of “Structural Alteration Agreements” and ensure all such work is carried out as per approved designs and specifications.

· Work closely with cooperative’s external security provider to maintain a positive working relationship with its Director and all on-site staff and assist with enforcing the cooperative’s House Rules and any other maintenance-related issues.

· Work closely with General Property Manager and Assistant Property Manager in order to propose a yearly budget for all maintenance-related budget lines and ensure timely payment of maintenance-related vendor invoices.

· Prepare a monthly Maintenance Department report for Agent and Board.

· Cultivate and maintain positive relationships with all cooperative residents by communicating and following-up regarding maintenance-related issues in an efficient, courteous, and professional manner.

· Take advantage of and utilize opportunities for obtaining continuing education, training, and learning of and about site-specific building systems as well as use of best practices related to maintaining, enhancing, and/or replacing such systems.

· Assist with provision of training opportunities for Maintenance Team.

· Other job duties as assigned.

QUALIFICATIONS

The successful candidate will possess a minimum of 5–10 years of experience as a Maintenance Manager, Project Manager, and/or Superintendent and be familiar with building management systems, project management software, and/or work order platforms such as BuildingLink. The candidate must employ a service-oriented, solution-driven approach to carrying out the duties and responsibilities of this position and exercise a high level of professionalism and discretion. They must also exhibit strong supervisory, organizational, team-building, project-management, and interpersonal communication skills and have experience coordinating with multiple vendors and managing capital projects. Preferably, they will also possess a familiarity with various building technical and mechanical systems and relevant NYC Building Codes/Local Laws, as well as have, or be willing to obtain shortly after hire, FDNY Certificates of Fitness (S-12, S-13, P-99, etc.).

PROBATIONARY PERIOD

During the initial 90-day “Probationary Period”, the Maintenance Manager will primarily be assessed by their ability to: 1) successfully improve upon the cooperative’s maintenance-related work order process/system, including development of a feedback loop for residents; 2) understand the fundamentals and workings of the buildings’ mechanical systems and begin documenting such; and 3) develop positive working relationships with the Maintenance Team, Agent, and Board. After successful completion of the Probationary Period, representatives of the Board and Agent will work with the Maintenance Manager to outline further specific goals, timelines, and measures of success.

COMPENSATION AND BENEFITS

The Maintenance Manager will be paid in accordance with the cooperative’s standard payroll practices at an annual salary of between $85,000 to $120,000. In addition, the Maintenance Manager will also receive use of one (1) on-site parking space and a cellular phone for work use associated with position duties. After successful completion of the “Probationary Period”, the compensation of the Maintenance Manager may be increased by up to $5,000 based on measured and documented performance-related criteria and all future salary increases will be based on the Collective Bargaining Agreement in place at the time for said position. The position also offers a comprehensive and generous health and retirement benefits package as afforded under the Collective Bargaining Agreement.

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits: ● 401(k) ● Health insurance ● Paid time off Work

Location: In person