What are the responsibilities and job description for the Front Desk position at AKAM?
About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.
Position Overview: The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and working on special projects as needed. This is a full time role working 32 hours/week. Tues/Fri: 11:00pm to 7:00am (overnight) and Sat/Sun: 3:00pm to 11:00pm.
Responsibilities Include, But Are Not Limited To
32 hours/week
Tues/Fri: 11:00pm to 7:00am (overnight)
Sat/Sun: 3:00pm to 11:00pm
Position Overview: The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and working on special projects as needed. This is a full time role working 32 hours/week. Tues/Fri: 11:00pm to 7:00am (overnight) and Sat/Sun: 3:00pm to 11:00pm.
Responsibilities Include, But Are Not Limited To
- Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members
- Stand, greet, and announce visitors in a professional and courteous manner
- Maintains a clean reception area and conference rooms
- Handle inquiries from clients and tenants with the highest degree of professionalism and discretion
- Assist with mailings
- Work on special projects as assigned
- Monitor surveillance cameras
- Administrative/front desk experience
- Previous experience working in a condominium or HOA highly desired
- Excellent customer service skills and friendly personality
- Effective written and verbal skills
- Microsoft Office experience
- Strong communication skills
- Organized, detail- oriented, and able to multi task
- Data entry skills
- HS Diploma is required
- Proficient with Microsoft MS programs; Word, Outlook, and Excel
- Strong verbal communication skills
- Must have strong time management skills and be able to work well in a fast-paced environment.
- Must be able to lift to 30 lbs
- Bilingual (in Spanish) a plus but not required
32 hours/week
Tues/Fri: 11:00pm to 7:00am (overnight)
Sat/Sun: 3:00pm to 11:00pm