What are the responsibilities and job description for the Front Desk position at KW PROPERTY MANAGEMENT AND CONSULTING?
The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.
Duties And Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The working environment will be indoor/outdoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
Position Type/Expected Hours of Work
Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.
Monday- Friday 3:00pm to 11:30pm with a 30 minute break off the clock.
Required Education And Experience
Employee reports directly to the department supervisor and/or the Association Manager of the community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Duties And Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
- Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
- Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Check voicemail and email details of voicemails received to administrative staff. Return calls accordingly to conduct proper follow up.
- Report any violations of the Rules and Regulations that are noticed at any time. Complete necessary incident report.
- Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
- Monitor cameras.
- Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
- Be familiar with the fire alarm system operations and report all incidents to management and complete necessary incident report.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
- Conduct package inventory. Maintain package room organized. Follow all standards policies and procedures with regards to packages.
- Check the pool deck(s) to organize pool furniture.
The working environment will be indoor/outdoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
Position Type/Expected Hours of Work
Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.
Monday- Friday 3:00pm to 11:30pm with a 30 minute break off the clock.
Required Education And Experience
- High school diploma or GED; some college preferred
- Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
- Minimum six months related experience and/or training.
- Previous work experience in the in a high-rise property setting is highly desired.
- Valid Drivers License
Employee reports directly to the department supervisor and/or the Association Manager of the community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.