What are the responsibilities and job description for the Customer Service Representative (Remote) position at AK Talent Agency?
About the role
Coordinate interviews and support recruiting operations across engineering, research, product, go-to-market, and corporate functions. Manage scheduling, candidate communication, interview logistics, and applicant tracking data. Use AI and automation regularly to reduce manual work and improve the hiring experience.
What you'll own
- Schedule interview loops within 2 business days of candidate advancement, meeting this service target at least 90% of the time.
- Coordinate calendars, time zones, stakeholders, virtual interviews, onsite interviews, and candidate travel logistics.
- Provide clear, timely, and welcoming communication throughout the candidate experience.
- Use AI and automation to reduce average scheduling time by 25%.
- Maintain at least 98% accuracy in Ashby across candidate stages, feedback, and dispositions.
- Follow up with interviewers to achieve at least 90% feedback submission within 24 hours.
- Build reusable templates, automations, and workflows that eliminate recurring manual tasks.
- Recommend 2-3 actionable hiring process improvements per quarter, with at least one implemented or piloted each quarter.
- Coordinate changing priorities with your manager and flag scheduling conflicts early.
- Protect confidential candidate and interview information.
What you'll need
- Ability to manage multiple calendars, time zones, and stakeholders accurately.
- Strong written communication skills and a thoughtful approach to candidate interactions.
- Ability to design workflows that combine human judgment with regular AI use.
- Ability to build templates, automations, or systems that reduce repetitive work.
- Commitment to maintaining accurate and reliable applicant tracking data.
- Ability to adapt to rapid change, learn new tools, and manage shifting requests.
- Discretion when handling sensitive information.
Preferred qualifications
- Approximately 1-3 years of experience in recruiting coordination, scheduling, or a similar operations role, or equivalent demonstrated experience.
- Hands-on experience with Ashby or another modern applicant tracking system.
- Experience building time-saving automations or AI-assisted workflows using tools such as Zapier, scripts, or LLM prompts.
- Experience supporting technical or high-volume hiring at a fast-growing company.
Salary : $90,000 - $105,000