What are the responsibilities and job description for the Delivery Fulfillment Associate position at AK Furniture Solutions?
AK Furniture Solutions – Delivery Fulfillment Associate
Position: Fulfillment Associate
Compensation: $18–$19/hr Tips and Commission on upsells
1099 Sub ContractorSchedule: Part/Full time. 25-40 hours/week M-F 10-6
Reports To: Store Manager / Ownership
Position Overview
The Fulfillment Associate is a highly critical role responsible for ensuring smooth delivery operations, excellent customer communication, organized warehouse processes, and accurate inventory management. This position requires independence, problem-solving ability, and strong customer service skills.
Major Roles & Responsibilities1. Delivery Driver & Coordinator
- Drive and navigate a box truck safely and professionally
- Deliver, unload, and place purchased furniture inside customer homes
- Deliver orders on a predetermined route within each customer’s delivery window
- Follow all safety rules, traffic laws, and company procedures
- Call customers to schedule deliveries
- Load and unload delivery vehicles
- Track delivery information in spreadsheets
- Use excellent customer service during all customer interactions
- Be independent and able to solve problems without close supervision
2. Unload Ashley Trucks
- Unload incoming shipments from Ashley
- Mark customer orders accurately
- Organize packages by location (warehouse, pickup area, delivery queue)
- Call or message customers when their items arrive
3. Warranty Processing
- Take pictures of damaged or defective items
- Submit claims to the manufacturer
- Enter and track warranty claims in a spreadsheet
- Follow up on pending claims
4. Inventory Management
- Perform inventory counts of the showroom and warehouse
- Update inventory spreadsheets accurately
- Maintain clear stock records
5. Upselling Customers
- Upsell protection plans, delivery services, and accent pieces
- Promote additional items such as ottomans and accessories
Minor Roles & Support Tasks
- Assist customers with pickups
- Organize the Ashley receiving lane
- Keep the warehouse clean and orderly
- Open and assemble furniture as needed
- Move furniture on the showroom floor
- Assist with sales support during busy times
Requirements for Success
- Valid driver’s license with a clean driving record
- Ability to bend, stand, reach, pull, lift, and carry items from truck to home
- Excellent interpersonal and customer service skills
- Strong problem-solving ability
- Punctual and reliable; committed to maintaining a schedule
- High school diploma or equivalent
- Ability to have fun and maintain a positive, team-oriented attitude
Pay Structure
- Hourly Rate: $18–$19/hr based on experience
- Commission: Earned on upsells and qualifying in-store sales
Job Types: Full-time, Part-time, Contract
Pay: $18.00 - $19.00 per hour
Expected hours: 30 – 40 per week
Work Location: In person
Salary : $18 - $19