Delivery Fulfillment Associate

AK Furniture Solutions – Delivery Fulfillment Associate

Position: Fulfillment Associate
Compensation: $18–$19/hr Tips and Commission on upsells
1099 Sub ContractorSchedule: Part/Full time. 25-40 hours/week M-F 10-6
Reports To: Store Manager / Ownership

Position Overview

The Fulfillment Associate is a highly critical role responsible for ensuring smooth delivery operations, excellent customer communication, organized warehouse processes, and accurate inventory management. This position requires independence, problem-solving ability, and strong customer service skills.

Major Roles & Responsibilities1. Delivery Driver & Coordinator

• Drive and navigate a box truck safely and professionally

• Deliver, unload, and place purchased furniture inside customer homes

• Deliver orders on a predetermined route within each customer’s delivery window

• Follow all safety rules, traffic laws, and company procedures

• Call customers to schedule deliveries

• Load and unload delivery vehicles

• Track delivery information in spreadsheets

• Use excellent customer service during all customer interactions

• Be independent and able to solve problems without close supervision

2. Unload Ashley Trucks

• Unload incoming shipments from Ashley

• Mark customer orders accurately

• Organize packages by location (warehouse, pickup area, delivery queue)

• Call or message customers when their items arrive

3. Warranty Processing

• Take pictures of damaged or defective items

• Submit claims to the manufacturer

• Enter and track warranty claims in a spreadsheet

• Follow up on pending claims

4. Inventory Management

• Perform inventory counts of the showroom and warehouse

• Update inventory spreadsheets accurately

• Maintain clear stock records

5. Upselling Customers

• Upsell protection plans, delivery services, and accent pieces

• Promote additional items such as ottomans and accessories

Minor Roles & Support Tasks

• Assist customers with pickups

• Organize the Ashley receiving lane

• Keep the warehouse clean and orderly

• Open and assemble furniture as needed

• Move furniture on the showroom floor

• Assist with sales support during busy times

Requirements for Success

• Valid driver’s license with a clean driving record

• Ability to bend, stand, reach, pull, lift, and carry items from truck to home

• Excellent interpersonal and customer service skills

• Strong problem-solving ability

• Punctual and reliable; committed to maintaining a schedule

• High school diploma or equivalent

• Ability to have fun and maintain a positive, team-oriented attitude

Pay Structure

• Hourly Rate: $18–$19/hr based on experience

• Commission: Earned on upsells and qualifying in-store sales

Job Types: Full-time, Part-time, Contract

Pay: $18.00 - $19.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

Salary : $18 - $19