Fulfillment Associate

Job Title: Fulfillment AssociatePay Rate: $17/hrLocation: Pangea Reptile - Zeeland, MichiganDepartment: Operations - FulfillmentReports to: Operations ManagerEmployment Type: Full-time/M-F/7-3About Pangea Reptile At Pangea Reptile, we’re passionate about reptiles and the people who care for them. We’ve grown from a small specialty shop into a trusted brand known for innovative nutrition, reliable supplies, and fast, accurate fulfillment. Our team values hard work, collaboration, and a positive atmosphere where everyone contributes to our mission: helping reptile keepers provide the best care possible. Position Overview:We are looking for a highly motivated and detail-oriented Fulfillment Associate to join our team at Pangea Reptile. In this role, you will be responsible for supporting the daily fulfillment operations to ensure orders are processed, packed, and shipped efficiently and accurately. The ideal candidate will demonstrate a strong attention to detail, a commitment to quality, and the ability to work collaboratively in a fast-paced environment. This position is critical to maintaining the smooth operation of our fulfillment processes, especially during peak seasons. Additionally, the role may require flexibility to assist in other departments as business needs dictate.Benefits: 401K (after 90 days) PTO and Sick Time (after 90 days) Paid Holidays (after 90 days)Health, Dental, Vision, Life Insurance (after 90 days) Employee Assistance ProgramOther Perks: Employee DiscountsCompany EventsAnnual BonusBi-annual Merit Increases Performance Reviews Opportunities for cross-training and advancementStable full-time scheduleKey Responsibilities:Order Fulfillment & Shipping:Accurately pick, pack, and prepare orders for shipment, ensuring all items meet quality standards.Ensure all orders are shipped on time, with attention to deadlines, especially during peak seasons (e.g., Thanksgiving to Christmas).Monitor and address any issues in the fulfillment process, ensuring orders are completed in a timely manner.Inventory Tracking & Accuracy:Assist in maintaining accurate inventory records by conducting cycle counts and helping identify discrepancies.Work closely with team lead to ensure stock levels are accurate and items are readily available for fulfilling orders.Report any inventory issues, stockouts, or overstock situations to the Fulfillment Lead.Quality Control & Packaging:Ensure all items are properly packed to prevent damage during transit, following packaging guidelines and best practices.Conduct final checks on orders for accuracy and completeness, ensuring correct items, quantities, and customer information.Maintain clean and organized workstations, adhering to safety and 5S standards (Sort, Set in Order, Shine, Standardize, Sustain).Flexibility to Support Other Departments:Assist in other departments when business needs dictate, ensuring continued smooth operations across the organization.Adapt quickly to new tasks and collaborate with other departments as needed to meet shifting priorities.Collaboration & Team Support:Work closely with the Fulfillment Lead and other team members to prioritize and fulfill orders.Communicate any delays or issues affecting fulfillment timelines and collaborate with team members to find solutions.Support the team during busy periods, such as during high-demand seasons (Black Friday, Cyber Monday, etc.), by maintaining a strong focus on efficiency and teamwork.Process Improvement:Participate in training sessions and contribute to continuous improvement efforts by identifying ways to streamline processes and reduce waste.Follow Standard Operating Procedures (SOPs) and contribute ideas for process optimization.Adherence to Safety & Company Policies:Follow all safety protocols and best practices to maintain a safe working environment.Ensure compliance with all company policies, including attendance, timekeeping, and dress code.Blackout Dates: Time off requests will not be approved during key peak periods, including but not limited to Black Friday, the weekend following Thanksgiving, the week of Cyber Monday, and the week of the Full Inventory Audit, to ensure adequate staffing and uninterrupted operations.Physical Requirements:Ability to stand, walk, bend for an entire shift, and lift up to 50 lbs as needed.Flexibility to work extended hours, especially during peak periods.Preferred: Previous fulfillment/warehouse experienceExperience with inventory or shipping softwareInterest in reptiles/pet industry Familiarity with KPIs and LEAN Methodologies

Salary : $17