Customer Account Specialist(Manufacturing)

Customer Account Specialist(Manufacturing)

B2B

• Cross-check invoices with purchase orders and delivery receipts.
• Ensure pricing accuracy: Confirm unit prices, discounts, taxes, and totals match agreed terms.
• Prepare bills of lading

Are you looking to make a career change to a stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance and paid PTO.Does this position match your future career goals?Then this opportunity could be the right fit for you.

Why should you apply?

• Growth Opportunities
• Great Pay
• Excellent Benefits

Responsibilities:

• Keep records of customer interactions, process customer accounts and file documents.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Client Interaction: Act as the main point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
• Order Management: Process orders accurately and coordinate with production and logistics teams to ensure timely delivery.
• Communication: Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates.
• Documentation: Maintain accurate records of client interactions, transactions, and feedback for continuous improvement.
• Acknowledging and resolving customer complaints.
• Process purchase orders in accordance with company policies and timelines.
• Validate bills of lading to ensure proper shipment documentation.
• Coordinate with the traffic department to confirm logistics and resolve transportation issues.
• Partner with buyers and sales reps to address customer inquiries and resolve discrepancies.
• Maintain organized and up-to-date customer files and order records.

Qualifications:

• High School Diploma.
• 2 years of experience in billing, order management, or account support—ideally in food manufacturing or logistics.
• B2B
• Exceptional attention to detail, especially with financial and shipping documents.
• Strong organizational and communication skills.
• Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word).
• Ability to thrive in a fast-paced, cross-functional team environment.
• Proficient in MS Office Suite
• Strong leadership qualities

Ask for Jasleen

jasleen@ajuliaexecutivesearch.com

Ajulia Executive Search is a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential search for one of our preferred clients. It is a direct hire position that includes competitive compensation and full comprehensive benefit package.

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