What are the responsibilities and job description for the Eagle Logistics Systems: Receiving Scheduling Specialist position at AJC Group?
About AJC Logistics
AJC Logistics LLC is a full-service logistics provider offering a complete transportation solution to our customers in over the road services, freight forwarding, and or warehousing. We specialize in the management of refrigerated cargo to the food industry, however, do not limit ourselves to just food. We’ve been in business for the past 50 years serving both domestic and international customers. In the past 10 years we’ve focused our energy in growing our truckload brokerage business while expanding our services in ocean transportation to the Jones Act trades of Puerto Rico, Hawaii and Alaska.
Position Summary
We are seeking a qualified Receiving Scheduling Specialist who loves to work in a fast-paced, high volume, warehouse environment. This position requires a highly organized individual with strong attention to detail and the ability to deliver excellent customer service while supporting transport operations and administrative tasks. It also demands effectively managing multiple appointment requests in a fast‑paced environment.
Your Day-to-Day
AJC Logistics LLC is a full-service logistics provider offering a complete transportation solution to our customers in over the road services, freight forwarding, and or warehousing. We specialize in the management of refrigerated cargo to the food industry, however, do not limit ourselves to just food. We’ve been in business for the past 50 years serving both domestic and international customers. In the past 10 years we’ve focused our energy in growing our truckload brokerage business while expanding our services in ocean transportation to the Jones Act trades of Puerto Rico, Hawaii and Alaska.
Position Summary
We are seeking a qualified Receiving Scheduling Specialist who loves to work in a fast-paced, high volume, warehouse environment. This position requires a highly organized individual with strong attention to detail and the ability to deliver excellent customer service while supporting transport operations and administrative tasks. It also demands effectively managing multiple appointment requests in a fast‑paced environment.
Your Day-to-Day
- Scheduling:Coordinate and book appointments for incoming/outgoing freight with customers and carriers via email, often for time-sensitive freight. Check dates on appointments requests to ensure accurate dates. Anticipate and resolve scheduling conflicts, delays, or unexpected issues. Adjust appointments quickly and coordinate alternatives to minimize operational disruptions.
- Customer Service:Handle incoming/outgoing calls, respond to shipment status inquiries, assist with BOLs, and provide general info. Work with CSR team to ensure all information for scheduled appointments is accurate.
- Data Entry:Accurately input appointment details, PO Numbers, Temperature, driver info, and shipment data into internal systems (Datadocks).
- Administrative Support:Perform general office tasks, sort mail, handle paperwork, and support the transport operations team.
- Customer & Carrier Communication:Act as a primary contact for customers and carriers, confirming times, relaying messages, and resolving issues.
- Excellent verbal and written communication skills for interaction with customers, carriers, and internal staff.
- Data entry & computer proficiency
- Organizational skills
- Ability to work in a fast-paced, high-volume setting
- Problem-solving
- Exceptional attention to detail
- Professional conflict‑resolution skills, capable of handling difficult conversations
- High school diploma or GED.
- One year of experience working in a fast-paced customer service role, preferably in a warehouse setting.
- Strong verbal communication skills.
- Proficiency in Microsoft Excel (basic formulas, data handling), Word, and Outlook.
- Demonstrates solid typing skills with a high level of accuracy.
- Please note Hours: Monday through Friday 6:00am to 3:00pm with OT as needed. OT may be available on Monday, Tuesday and Friday.