What are the responsibilities and job description for the Administrative Support Specialist position at Airport Auto Sales & Service?
Administrative Support Specialist (Full-Time)
Airport Auto Sales – Fredericksburg, VA
Airport Auto Sales is a family-owned dealership proudly serving the Fredericksburg community for 28 years. We’re known for our ethical practices, second-chance financing, and the life-changing impact reliable transportation can have on families. We are A rated with the BBB, award-winning, and committed to treating every customer with dignity, respect, and transparency.
We are seeking a full-time Administrative Support Specialist to join our team. This role is the backbone of our front office and directly supports our Sales and Collections departments. You’ll be the first impression customers receive—whether you’re greeting them at the door or answering the phone—and you’ll help keep operations running smoothly with pride and professionalism.
Key Responsibilities
- Answering incoming calls and routing them to the appropriate team members
- Processing tag and title work with accuracy and compliance
- Greeting customers warmly and representing our mission with pride
- Taking and recording customer payments
- Explaining who we are, what we do, and how our programs work in a friendly, clear, and confident manner
- Reconciling cash and credit card payments
- Assisting with insurance claims, documentation, and follow-ups
- Sending payment reminders and notifications
- Making welcome calls to new customers and scheduling appointments
- Providing general administrative support to Sales, Collections, and Management
- Maintaining a clean, organized, and professional office environment
- Working as a team player in a fast-paced, customer-focused environment
Requirements
- Minimum 3 years of office/administrative experience
- Ability to type 60 WPM
- Friendly, professional, and personable demeanor
- Strong computer skills; ability to learn new systems quickly
- Highly organized and detail-oriented
- Excellent communication skills
- Reliable, dependable, and able to work Tuesday–Saturday
- Comfortable assisting multiple departments and shifting priorities as needed
- A team mindset—willing to help wherever needed to support the customer and the dealership
Schedule & Compensation
- Schedule: Monday, Tuesday, Thursday, Friday and Alternating every Wednesday and Saturday off, 9:00 AM – 5:30 PM
- Compensation: $18–$22/hour depending on experience
If you take pride in helping customers, enjoy keeping an office running smoothly, and want to be part of a respected, mission-driven local business, we’d love to hear from you.
Apply today and join a team that makes a real difference in our community.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $18 - $22