What are the responsibilities and job description for the Dispatcher HVAC position at Aire Serv of Knoxville?
Company Description Aire Serv of Knoxville specializes in service, repair, maintenance, and replacement of residential and commercial heating and cooling systems for all makes and models. The team is committed to delivering reliable, high-quality HVAC solutions backed by satisfaction guarantees. Technicians and staff prioritize respect for customers’ homes and businesses, including thorough cleanup after every job. With 24/7 emergency service, Aire Serv of Knoxville focuses on providing dependable comfort and building long-term relationships with the community.
Role Description The Dispatcher HVAC role is a full-time, on-site position based in Knoxville, TN. This role is responsible for scheduling and dispatching HVAC technicians to service, maintenance, and emergency calls, ensuring efficient route planning and timely responses. Daily tasks include coordinating with customers to confirm appointment details, updating work orders in the system, and communicating job status to technicians and office staff. The Dispatcher will handle incoming calls, prioritize urgent service requests, and maintain accurate records of jobs and technician availability. This role also supports customer service by providing clear information, resolving scheduling issues, and contributing to a smooth, professional service experience.
Qualifications
Role Description The Dispatcher HVAC role is a full-time, on-site position based in Knoxville, TN. This role is responsible for scheduling and dispatching HVAC technicians to service, maintenance, and emergency calls, ensuring efficient route planning and timely responses. Daily tasks include coordinating with customers to confirm appointment details, updating work orders in the system, and communicating job status to technicians and office staff. The Dispatcher will handle incoming calls, prioritize urgent service requests, and maintain accurate records of jobs and technician availability. This role also supports customer service by providing clear information, resolving scheduling issues, and contributing to a smooth, professional service experience.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally with customers, technicians, and office staff.
- Organizational and time-management skills to schedule, prioritize, and track multiple service calls throughout the day.
- Basic computer and data-entry skills, including comfort with dispatch or scheduling software, email, and phone systems.
- Problem-solving abilities to manage urgent requests, adjust schedules, and support technicians in the field.
- Attention to detail and accuracy in maintaining records, work orders, and appointment information.
- Prior experience in dispatching, HVAC, or home services scheduling is preferred but not required.
- Ability to work on-site in Knoxville, TN, in a fast-paced environment and collaborate as part of a team.
- High school diploma or equivalent; additional training or coursework in office administration or customer service is a plus.