What are the responsibilities and job description for the Customer Service Representative position at Aire Serv of Knoxville?
Benefits:
About the Role:
Join Aire Serv of Knoxville as an Customer Service Representative, where you’ll play a vital role in our dynamic team. We are dedicated to providing exceptional HVAC services and ensuring the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
About Us:
Aire Serv of Knoxville has been serving the community for over a decade, providing top-notch heating and cooling solutions. Our commitment to customer satisfaction and employee development makes us a trusted choice for HVAC services, where we prioritize a supportive and rewarding work environment.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Signing bonus
- Vision insurance
About the Role:
Join Aire Serv of Knoxville as an Customer Service Representative, where you’ll play a vital role in our dynamic team. We are dedicated to providing exceptional HVAC services and ensuring the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Scheduling appointments
- Assigning daily work/calls to other team members
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls and respond to customer complaints
- Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
- Perform other duties as needed which may include cross-training in related positions
- Minimum two years of admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- General computer knowledge, including Microsoft Office
- Typing skills are a plus
- At least 1 year of Service Titan experience.
- Knowledge of HVAC industry a
About Us:
Aire Serv of Knoxville has been serving the community for over a decade, providing top-notch heating and cooling solutions. Our commitment to customer satisfaction and employee development makes us a trusted choice for HVAC services, where we prioritize a supportive and rewarding work environment.
Salary : $18 - $22