What are the responsibilities and job description for the Dispatcher/CSR position at Air Conditioning Specialist, INC?
CSR -David Taylor Heating & Air Conditioning in Anderson, SC
Essential Job Duties:
Maintaining the daily schedule for both service techs and installation teams
Answering incoming calls
Booking jobs for service department
Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more
Fast-paced environment with strong teamwork environment
High typing and multitasking skills required
Requirements & Qualifications:
1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
Proactive & accountable
Self-motivated, fast learner and highly organized multi-tasker with attention to detail
Excellent communication and customer service skills especially under pressure
Familiarity with Service Titan and HVAC and Plumbing dispatching is ideal (will train for right person)
Team player who is a self-starter and able to learn independently
Confident in utilizing and learning new software programs
Geographical knowledge of service area or map reading skills
High school diploma or general education degree (GED)
Must enjoy helping and working with others
Experience:
Dispatching: 3 years (Preferred)
Pay Range:
19-22 / Hour
Salary : $19 - $22