Vice President of Customer Success

Role: VP of Customer Success

Location: Denver, United States (hybrid)

Compensation: $175,000-$200,000 15-20% annual bonus

AimHire is conducting a search on behalf of an established, growth-stage SaaS organization seeking a VP of Customer Success. Reporting directly to the CEO, the incoming VP of Customer Success will take ownership of Customer Success and implementation.

This is a hands-on leadership role suited to an operator who thrives in scaling environments and knows how to turn ambitious goals into repeatable, measurable results.

Key Responsibilities

• Develop and execute the company's Customer Success strategy to maximize customer adoption, retention, satisfaction, and expansion revenue.
• Lead and mentor the Customer Success organization, including Customer Success Managers, onboarding, implementation, account management, and customer support functions as applicable.
• Own customer health throughout the entire lifecycle—from implementation and onboarding through renewal and expansion.
• Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer satisfaction (CSAT), customer engagement, and churn reduction initiatives.
• Establish scalable customer success programs, playbooks, processes, and best practices that support continued company growth.
• Partner closely with Sales to ensure smooth customer handoffs and identify expansion opportunities within existing accounts.
• Collaborate with Product and Engineering by serving as the voice of the customer, influencing product roadmap priorities based on customer feedback and market needs.
• Build executive relationships with key customers and serve as an escalation point for strategic accounts.
• Develop customer health scoring, success metrics, forecasting, and executive reporting to provide visibility into customer performance.

Requirements

• 6 years in senior or executive leadership roles within SaaS or enterprise software SaaS background is required.
• A track record of helping a SaaS company scale through a meaningful growth stage, ideally in the $10M–$50M ARR range.
• Genuine cross-functional experience, you’ve led or closely partnered with go-to-market, customer success, and product teams simultaneously.
• A history of building process and structure that enables growth rather than slowing it down.
• Comfort operating at the board and investor level, with strong executive presence and communication skills.
• The ability to attract, develop, and retain exceptional talent while holding a high performance bar.

Compensation & Benefits

Compensation Range: $175,000-$200,000 15%-20% annual bonus

• Medical, Dental, and Vision benefits
• 401(k)
• Flexible PTO
• 12 Paid Holidays
• Hybrid work model (3 days in office) with modern downtown Denver location
• Free parking
• Onsite gym

AimHire is an equal opportunity employer.