The Inn At Rancho Santa Fe - Spa Manager OEM

The Spa Manager supports the Director in the planning and managing of the two major functions of the Spa to achieve customer (guest, employee & owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for managing the Front Desk and cleaning teams. Suggests and makes recommendations for the budget, marking plans and business objectives and manages within those approved plans. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Qualifications

• Bachelor's degree or equivalent required.
• At least 4 years of experience in club management required.
• In depth knowledge of the following: building budgets; analyzing income statements; fitness prescription, front desk operations and increasing sales/memberships.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be able to multitask.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
  
  

Responsibilities

• Approach all encounters with guests and Associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• In the absence of the Spa Director, exercises direct responsibility for Spa reception and cleaning associates.
• Partners with Spa Director to control staffing levels and compensation programs through strategic-planning and market analysis.
• Proactively develop recruitment strategies and activate at appropriate time.
• Manage direct reports who oversee all customer service and cleaning staff. Hold one-on-ones to advise on decision making.
• Develop, implement and maintain operational procedures for company with guidance from Spa Director.
• Ensure direct reports communicate and follow-through on necessary objectives
• Partner with Spa Director and accounting to recommend systems design and –re-design to help assure operating consistency and efficiency
• Track and assess managerial and cleaning staff schedules and vacation time to maximize service, sales and cleanliness based on time of year.
• Support, implement and manage the day-to-day functions including purchasing, display, inventory control and sales management of retail lines and initiatives.
• With regard to retail sales, provides needs assessment of training items related to customer service and retail sales and develop programs to increase performance.
• Assists the Spa Director in setting revenue and spending budgets.
• Follow lost and found procedures in an efficient a timely manner.
• Responsible for the achievement of departmental objectives and goals.
• Maintain open communication with other departments.
• Attend meetings as necessary.
• Promote teamwork, Associate motivation, and morale.
• Remain mindful of energy conservation.
• Follow all safety and security regulations.
• Maintain the confidentiality of the Hotel and its guests.
• At all times, adhere to the policies and procedures of Aimbridge Hospitality
• Uphold Hotel's commitment to superior service and hospitality
• Practice safe work habits to ensure safety to guests, fellow Associates and self.
• Handle all guest requests in a friendly, efficient and courteous manner.
• Be familiar with Aimbridge Hospitality policies and house rules.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and other Associates.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Travel is required for meetings, training, conferences and task forces.
  
  

Property Information

Boldly reimagined, intentionally honored, rich with comfort. Nestled amongst San Diego’s rolling hills, citrus groves, and desert landscapes, The Inn at Rancho Santa Fe is an escape to a bygone era. Steeped in vintage luxury, rich history, and time-honored tradition, The Inn has undergone a property-wide renaissance, inviting guests to experience the charm of a simpler time and place where elegance is innate, hospitality is abundant, and the vibrant joy of a sun-soaked Southern California lifestyle is all around. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.