The Inn At Rancho Santa Fe - Spa Group Coordinator

The Spa Group Coordinator will be part of the leadership group, to serve as a role model and support for the Front Desk Team. Will be involved in all aspects of retail and service scheduling. Responsible for providing guests efficient treatment scheduling assistance. Responsible for onboarding of Spa Attendants. Will execute inventory of retail items and the layout of the retail area. Must be knowledgeable of the retail products within the spa including their ingredients and use.

QUALIFICATIONS:

• High School Diploma or the equivalent. Must have at least two years of related work experience.
• Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.
• Computer skills required.
• Requires independent decision making
• Large amount of communication and coordination with other departments.
• Act as a Mellennium specialist to assist in training and monitoring that staff is following the correct procedures for data entry and correcting discrepancies
• Work with other managers and supervisors and support all aspects of the spa and related services including developing and monitoring staffing, SOPs, communication between departments, group coordinating, booking procedures and guest service.
• Assist management with monthly inventory of retail and L’Apothecary items.
• Assist management with generating a monthly report to track sales goals.

JOB RESPONSIBILITIES:

• Serve as the Supervisor in absence of Department Supervisor to ensure all aspects of the front desks duties are successfully maintained.
• Answer all phone calls within 3 rings and uses guest name at least three times.
• Take destination guest reservations.
• Schedule spa reservations for guests using guest name at every opportunity.
• Explain and describe in detail Spa treatments, packages, services and facilities available.
• Maintain a pleasant phone voice when addressing guests, visitors, co-workers and managers.
• Handle guests concerns courteously, offer solutions, and follow through on all schedule changes & requests by guest until there is a satisfactory conclusion.
• Maintain a safe, fully stocked, clean and neat work area.
• Actively promote the Spa, all treatments, services, programs and retail outlets.
• Input and access information from computer efficiently & accurately.
• Knowledgeable and familiar with L’auberge’s Spa Programming.
• Serve as a leadership to the Front Desk Coordinators as assigned by manager or supervisor.
• Work with Spa Director to make and meet sales goals for retail product.
• Explore and research retail items that would fit L’Apothecary spa’s brand.
• Assist with P. O’s and A.P.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Boldly reimagined, intentionally honored, rich with comfort. Nestled amongst San Diego’s rolling hills, citrus groves, and desert landscapes, The Inn at Rancho Santa Fe is an escape to a bygone era. Steeped in vintage luxury, rich history, and time-honored tradition, The Inn has undergone a property-wide renaissance, inviting guests to experience the charm of a simpler time and place where elegance is innate, hospitality is abundant, and the vibrant joy of a sun-soaked Southern California lifestyle is all around. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.