What are the responsibilities and job description for the Patient Care Coordinator (Front Desk / Medical Reception) position at AID Performance Physical Therapy?
AID Performance Physical Therapy is hiring a Patient Care Coordinator to support our orthopedic and sports medicine clinic in Ashburn, VA.
This role is ideal for someone who is highly organized, personable, dependable, and comfortable multitasking in a fast-paced healthcare environment. We are looking for someone who can help create an exceptional patient experience while keeping front desk operations running smoothly and efficiently.
Responsibilities
AID Performance PT is an orthopedic and sports performance physical therapy clinic focused on delivering high-quality one-on-one care. We emphasize patient experience, strong communication, and results-driven treatment in a supportive team environment.
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This role is ideal for someone who is highly organized, personable, dependable, and comfortable multitasking in a fast-paced healthcare environment. We are looking for someone who can help create an exceptional patient experience while keeping front desk operations running smoothly and efficiently.
Responsibilities
- Answer incoming phone calls and assist new and existing patients
- Schedule evaluations and follow-up appointments
- Verify insurance benefits and explain patient coverage/responsibility
- Collect co-pays, balances, and patient paperwork
- Manage patient communication via phone, text, and email
- Assist with patient intake and onboarding
- Maintain organized front desk and clinic workflow
- Coordinate schedules with providers and staff
- Help reduce cancellations and improve schedule efficiency
- Support daily clinic operations and administrative tasks
- Medical front desk, dental, PT, chiropractic, med spa, or healthcare office experience preferred
- Experience with scheduling and customer service
- Comfortable discussing payments and collecting balances
- Strong communication and multitasking skills
- Ability to stay organized and professional under pressure
- Experience with EMR/EHR systems is a plus
- Friendly and confident communicator
- Reliable and detail-oriented
- Team player with a positive attitude
- Able to take initiative and solve problems independently
- Someone who genuinely enjoys helping people
- Full-time, on-site position
- Monday–Friday
- Competitive compensation based on experience
- Immediate start preferred
AID Performance PT is an orthopedic and sports performance physical therapy clinic focused on delivering high-quality one-on-one care. We emphasize patient experience, strong communication, and results-driven treatment in a supportive team environment.
Powered by JazzHR
1cIgteILQ5