Home Health Patient Care Coordinator

Patient Care Coordinator – Home Health (Healthcare Experience Required)

The Patient Care Coordinator is responsible for coordinating agency referrals and supporting scheduling for Medicare and non-Medicare patients under the supervision of clinical leadership. This role is the front door of the agency and plays a critical role in ensuring smooth, accurate, and timely transitions into home health services.

This is a fast-paced, detail-heavy role with significant phone and computer work. The Intake Coordinator serves as a primary point of contact for referral partners, patients, and families and must represent the agency with professionalism, warmth, and urgency.

IMPORTANT REQUIREMENTS (PLEASE READ)

• Home Health experience is strongly preferred.
• Candidates must have healthcare experience.
• Do not apply if you do not have prior healthcare experience.
• Exceptional computer skills are mandatory (10/10 expected).
• Strong phone and communication skills are critical — this role involves extensive time on the phone with patients and referral partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Intake & Referrals

• Serve as the first line of customer service for referral sources, patients, and families
• Receive, document, and track referrals in the referral tracker and EMR system
• Gather, verify, and confirm all referral documentation and patient information from physicians, hospitals, SNFs, ALFs, and other referral sources
• Communicate with referral partners to resolve missing or inaccurate information promptly and coordinate with internal teams for insurance verification and payer authorizations
• Maintain active follow-ups with clinical leadership regarding pending admissions
• Create initial Start of Care (SOC) visits, associated tasks, and assign to appropriate clinicians
• Perform additional intake-related duties as needed

Patient Charts

• Prepare and organize new patient charts
• Ensure all required documentation is accurately uploaded and completed in the EMR
• Work closely with clinicians to resolve documentation gaps quickly

Office & Administrative Support

• Maintain medical supply inventory and submit supply orders
• Maintain office supply inventory and submit orders
• Assist with scheduling, payroll/timesheet reconciliation, onboarding, and operational tasks when other team members are unavailable

REQUIRED SKILLS AND COMPETENCIES: Healthcare & Experience

• Prior home health experience preferred
• Healthcare experience required (hospital, clinic, home health, hospice, or related setting)

Computer & Technical Skills (Non-Negotiable)

• Advanced proficiency with:
• Email and calendar management
• Excel/spreadsheets
• Online portals and EMRs
• Research and data entry
• Ability to move quickly across systems with high accuracy

Communication & Phone Skills

• Strong verbal and written communication skills
• Enjoys talking on the phone and communicating with patients and referral partners
• Able to represent the company with a positive, energetic, and professional tone
• Comfortable handling high call volumes and follow-ups

Work Style & Traits

• Exceptional attention to detail in a fast-paced environment
• Highly organized and process-oriented
• Ability to prioritize and manage multiple tasks simultaneously
• Proactive mindset with the ability to take initiative
• Adaptable and comfortable with change

Education

• High school diploma required
• College degree preferred