Visitor Engagement Representative

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity.

Department Summary

The Engagement team creates and maintains a thriving hospitality experience for all who visit the museum.  Under the Engagement umbrella, they serve as ambassadors for the intentional, warm and inviting culture they create across campus and manage operations during museum operating hours. 

Position Summary

The Visitor Engagement Representative facilitates admissions and check room services while supporting exhibitions, events, lobbies, and information desks to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment and consistently providing exceptional service to all guests. *This is a full-time 35-hour/week position. The ability to work a flexible schedule, which includes weekends, some evenings, and/or holidays, is a must.

Responsibilities

• Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner. 
• Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events, and programs.
• Assists with admission sales, checkroom, event and exhibition scanning, lobby greeting, information desks, and other responsibilities as needed. Provides additional support for special events and programs outside of normal museum operating hours as needed.
• Operates virtual queuing software, helping to safely manage visitor capacity in certain exhibits.
• Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests.
• Responsible and accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission.
• Utilize manager/guest feedback as an opportunity to improve the customer service approach.
• Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
• Takes initiative to assist other MVE colleagues as needed.
• Performs other duties as assigned.

Qualifications

• A minimum of one year of customer service experience is required. Experience in hospitality or tourist attractions preferred. Must desire to work with the public.
• Must have a basic knowledge of customer service best practices and possess excellent communication skills.
• Experience in cash handling and utilizing computerized point-of-sale systems with a high level of accuracy.
• Ability to read, write, and effectively communicate with customers, peers, and management.
• Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed.
• Ability to work in a high-volume environment and interface effectively with visitors in both conveying information and listening to questions/concerns.
• Ability to resolve conflicts and de-escalate situations.
• Be well organized and thorough with close attention to detail and follow-through.
• Must develop a working knowledge of the art in the permanent collection, special exhibitions, and museum events - for both public and donor audiences.

The representative will be able to embody our core service values, which are:

• Generous with time and knowledge
• Owning the interaction
• Take pride in taking care
• Embody the presentation of the Something Special
• Embrace the element of Discovery

Physical Requirements

• General mobility, including frequent movement throughout the museum, including: kneeling, bending, and lifting up to thirty pounds.
• Representatives may also be required to stand up to 3 hours at a time.

Compensation & Benefits

Please click on the links below to view our competitive, comprehensive benefits package:  

•  Hiring Range

The expected hiring range is an estimated amount for positions based on the grade. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons. 

• Benefits          
• PTO Overview 
• Job Classification: Non-exempt/hourly
• Employment Category: Full Time Staff
• Grade Level: 3

If you are accessing this listing from a third party, not all links to salary and benefits information may work. Please visit our career page at saic/artic.edu/employment for complete information

Application Instructions

Please submit your resume and cover letter to be considered for this position.

Union

This position is part of a bargaining unit represented by AFSCME Council 31.

Accessibility

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:

Accessibility Accommodation for Applicants

Equal Opportunity Statement

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals compliant with federal and state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at  apply_help@artic.edu.