What are the responsibilities and job description for the Technology Support Specialist position at AgTrust Farm Credit?
Technology Support Specialist II
Are you the go‑to tech problem solver in your world? Do you thrive on helping people, tackling challenges head‑on, and keeping technology running smoothly? If you love variety, enjoy solving puzzles, and want to make a real impact every single day, this role is for you.
AgTrust Farm Credit is searching for a Technology Support Specialist II to join our growing IT team. In this role, you'll be a trusted partner to employees across the organization, ensuring they have the tools, access, and support needed to do their best work. From troubleshooting issues to setting up new systems to strengthening our infrastructure, you'll be at the heart of it all.
What You'll Do
As a Technology Support Specialist II, you'll take ownership of a wide range of IT support responsibilities, including:
- Providing remote and onsite support for hardware, software, and network issues.
- Responding to, prioritizing, and resolving IT help tickets with speed and professionalism.
- Supporting new hire onboarding devices, accounts, permissions, and more.
- Maintaining user accounts and system access across multiple platforms.
- Diagnosing, troubleshooting, and escalating technical issues as needed.
- Setting up, configuring, and upgrading computers, applications, and AV equipment.
- Monitoring and maintaining IT infrastructure, including Wi‑Fi, printers, and peripherals.
- Assisting with backups, data recovery, and key security updates.
- Creating and maintaining documentation and user‑friendly IT guides.
- Partnering with IT leadership to improve systems, processes, and overall infrastructure.
What Makes You a Great Fit
- High School Diploma or equivalent
- 3 years of experience in technical support or help desk roles
- Strong knowledge of computer systems, networks, and common business software
- Excellent communication and problem‑solving skills
- Ability to prioritize, multitask, and stay composed under pressure
- Intermediate to advanced Microsoft Office/Outlook skills
- Valid driver's license, insurance, and a reliable vehicle
- Ability to explain complex technical issues in clear, simple language
Why AgTrust?
Here, you're not just supporting technology, you're supporting a mission. We are proud to serve and strengthen the agricultural community through dependable, modern financial services. Every day, your work helps those who feed and support America's economy.
- Competitive pay PSP bonus
- Medical, dental, vision, and prescription coverage
- Company‑paid life, AD&D, and long‑term disability
- 401(k) with generous match
- Paid vacation, sick leave, and parental leave
- Wellness program and professional development opportunities
What We Offer
- A collaborative, supportive team
- Opportunities to grow your IT knowledge and responsibilities
- A stable, purpose‑driven organization
- Monday–Friday schedule (8:00am–4:30pm)
- A culture that values innovation, ownership, and continuous improvement
If you're passionate about technology, love helping people succeed, and want a role where every day makes an impact, we'd love to meet you.
Ready to build a career with a mission‑driven organization? Apply today!
Some legal language:
At the discretion of AgTrust Farm Credit, this position may be offered at an alternate title. In addition, other business experience may be considered relevant.
AgTrust, ACA is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, national origin, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected status.
People with disabilities who require accommodation to complete the application process should call our Waco, TX office at (254) 772-6905 and ask to be referred to our HR Generalist to request accommodation in the application process.
AA/EOE/M/F/D/V