What are the responsibilities and job description for the Information Technology Support Specialist position at Progress Rail, A Caterpillar Company?
Position Summary
Company Description :
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Job Purpose :
Establish and institutionalize consistent business analysis and process mapping standards across Progress Rail. This individual contributor role defines enterprise templates, methodologies, and training programs to elevate the quality of requirements and process documentation across IT and business initiatives.
The Enterprise Business Analysis Practice Lead works in close partnership with the Business Architect to translate strategic capability models and operating model designs into structured requirements and process documentation that support successful execution.
Key Job Elements :
Enterprise Business Analysis Standards
• Define and maintain enterprise standards for:
o Business requirements documentation
o Functional specifications
o User stories and acceptance criteria
o Traceability frameworks
• Align requirements discipline with PMO lifecycle and governance checkpoints.
• Establish quality review mechanisms for major initiatives.
Support to Business Architecture
• Translate defined business capabilities into structured analysis artifacts.
• Support capability assessments with detailed process discovery and requirements refinement.
• Ensure initiatives align to capability maps and operating model designs.
• Provide structured documentation that supports BRITS execution.
Process Mapping & Modeling
• Define standardized enterprise process mapping methodology (BPMN or equivalent).
• Develop templates and guidelines for structured process documentation.
• Lead cross-functional discovery workshops.
• Maintain enterprise repository for process documentation.
Training & Upskilling
• Develop and deliver training curriculum for:
o Requirements writing
o Business rule documentation
o Use case development
o Process modeling
• Coach business and IT team members during active initiatives.
• Establish reference materials and playbooks to sustain maturity.
Initiative Enablement
• Participate in early discovery phases of strategic initiatives.
• Partner with ERP, architecture, and PMO leadership to ensure business clarity precedes solution design.
• Help reduce scope churn and implementation rework.
Education/Training :
• Bachelor’s degree in Business, Engineering, Information Systems, or related field.
Qualifications & Experience :
• 8–12 years in business analysis, product management, or transformation initiatives.
• Experience leading enterprise workshops.
• Experience with enterprise platforms.
• Experience in structured process modeling (BPMN preferred).
• Strong facilitation and influence skills.
Preferred Skills
• CBAP or similar certification.
• Manufacturing or industrial experience.
• Lean or Six Sigma exposure.
• Experience operating in a global organization.
• Experience partnering with business architecture functions.
Essential and Physical Activities Functions
• Ability to operate standard office equipment and computer systems.
• Ability to participate in extended meetings and executive reviews.
• Occasional travel as required.
• Ability to work in an office-based environment.
Work location could be one of the following:
Albertville, AL
LaGrange, IL
Kansas City, MO
Fort Worth, TX
Benefits :
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
**Subject to position, eligibility, and plan guidelines.