Account Management Lead

AGOL Worldwide · Full-time · Remote - Hybrid ( Global )

About AGOL 

AGOL Worldwide moves what can't wait. We're a time-critical logistics and global trade company: Importer/Exporter of Record, On-Board Courier, and end-to-end supply chain solutions for the aviation, automotive, and IT/telecom industries. When a grounded aircraft needs a part on the next flight out, or a production line is hours from stopping, we're the team that makes the impossible delivery happen. 

Headquartered in Miami with a team spread across the US, South America, Pakistan, and India, we operate lean, move fast, and punch well above our size. We're in a serious growth phase, and that's exactly why this role exists. 

The Role 

We're building our account management function from the ground up, and we're looking for a go-getter to own it. This isn't a "babysit a contact list" job. You'll be the person who turns our existing customers into long-term partners, grows the revenue inside every account, and becomes the voice of the customer back to the business. 

You'll work shoulder-to-shoulder with the CEO and our Business Transformation team to start and develop this function from scratch, which means real ownership, real autonomy, and the room to build it your way. We want someone who works independently, takes initiative, and doesn't wait to be told what to do next. 

And the ceiling is high: exceptional performance and delivery in this role will lead to managing your own function as it grows. If you like building things rather than maintaining them, you'll fit right in. 

*Please note that the scope of the job description and the OKRs may change based on the requirements of the business and based on the decision of executives. 

What You'll Own 

Relationships & retention 

• Build and manage strong relationships with our existing customers, becoming their trusted point of contact at AGOL. 
• De-escalate issues quickly and keep customers confident even when time-critical shipments get complicated. 
• Act as the bridge between customers and operations, working in close coordination with the operations team to ensure they meet SLAs on customer inquiries and requests and deliver work to each customer's requirements. 

Account growth 

• Grow existing accounts through upsells and cross-sells across AGOL's full range of services. 
• Turn satisfied customers into advocates by securing referrals and testimonials that fuel new business. 

Market intelligence & enablement 

• Run discovery conversations with customers, identify competitors, and surface what's really driving their decisions. 
• Build and refine talk tracks for customer discovery, objection handling and rebuttals, and positioning AGOL's services. 

Process, tooling & reporting 

• Analyze the tools and processes behind account management, identify where the gaps are, and define the fixes. 
• Build, design, and review the playbooks and SOPs that make the function repeatable and scalable. 
• Build the reporting and dashboards that track account health, growth, and retention. 

What We're Looking For 

• 6 years in account management, customer success, or a client-facing commercial role. 
• Hands-on experience with CRM systems for managing accounts, pipeline, and activity. 
• Comfortable working with dialers and high-volume customer outreach. 
• Strong command of the Microsoft 365 / Office suite, with good proficiency in Excel for tracking, analysis, and reporting. 
• A relationship-builder who also drives revenue, equally at home de-escalating a tense call and spotting an upsell. 
• Strong coordination skills, paired with creativity, out-of-the-box thinking, and the adaptability to thrive in fast-changing situations. 
• A self-starter who's comfortable in ambiguity and a startup environment, able to take a goal and run with it without someone holding your hand. 

Nice to Have 

• Experience in logistics, freight forwarding, or supply chain. 
• A track record of expanding accounts and hitting retention or growth targets. 

Why Join 

• You build it. This is your function to start and shape, not someone else's playbook to slot into. 
• Direct line to leadership. You'll work alongside the CEO and Business Transformation team, with visible impact on the business. 
• A clear path up. Deliver exceptional results and this role grows into managing your own function. 
• Speed over bureaucracy. Good ideas get executed here, not buried in approvals. 

To apply: LinkedIn or Send your CV and a short note on why this role fits you to careers@agolworldwide.com