Scheduler

The Home Healthcare Scheduler is responsible for coordinating patient care schedules for home health aides, nurses, and therapists across two offices. This role ensures that staffing needs are met efficiently while maintaining high standards of patient care. The Scheduler will also liaise with clients, families, and healthcare personnel to facilitate effective communication and service delivery.

Job Responsibilities

• Schedule Coordination

o Develop and maintain staff schedules for all home health personnel across both offices.

o Optimize staff assignments based on availability, skills, and patient needs.

o Adjust schedules in response to last-minute changes, such as staff absences or patient emergencies.

• Communication
• Serve as the primary point of contact for staff regarding scheduling inquiries.
• Communicate effectively with clients and families to confirm appointments and address concerns.
• Collaborate with healthcare providers to ensure continuity of care.
• Answer phone calls using the “One Talk” system and other business lines.
• Greet visitors professionally.
• Maintain confidentiality and adhere to HIPAA compliance standards.
• Comply with company policies and maintain a clean office space.
• Data Management
• Maintain accurate records of staff schedules, patient assignments, and service requests.
• Document with in electronic health record to track and update all information.
• Compliance and Quality Assurance
• Ensure compliance with regulatory guidelines and agency policies.
• Monitor service delivery to ensure quality standards are met
• Report any issues to HR or DOO
• Chooses two client cases per month to review for compliance errors.
• Problem Solving
• Identify and resolve scheduling conflicts promptly
• Anticipate staffing needs and proactively manage resources to meet patient care demands.
• Marketing
• Uses social media and Canva to make new posts weekly to engage new client and employee needs.
• Outreach events with other office staff members as needed.
• Other duties as Director of Operations sees fit.

Qualifications

o High school diploma or equivalent; degree in healthcare administration, business, or related field preferred.

OR

o Previous experience in scheduling or administrative roles within a healthcare setting is highly desirable.

o Familiarity with home healthcare operations and terminology is a plus.

Skills

- Strong organizational and time-management skills.

- Excellent verbal and written communication abilities.

- Proficiency in scheduling software and Microsoft Office Suite.

- Ability to work effectively under pressure and manage multiple priorities.

- Strong understanding of healthcare regulations and standards.

- Excellent communication, organizational, and problem-solving skills.

- Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.

- Ability to manage multiple priorities and work effectively in a dynamic environment.

Work Schedule

• Regular Hours: Monday–Friday, 7:00 AM to 3:30 PM with 30-minute lunch daily.
• Weekend Coverage: Every other weekend (Saturday and Sunday), as needed.

· This position may require occasional travel between the two office locations.

· Standard office hours with potential for on-call responsibilities during evenings and weekends.

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17