Scheduler/Registrar

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Department: Central Scheduling

Shift/schedule: Full Time (40 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Central Scheduling Supervisor. The Scheduler/Registrar’s primary job function is to be responsible for greeting and scheduling/registering patients in a professional way and performing an orderly efficient scheduling and registration process for outpatient testing. Responsible for prepping patients for the test scheduled. Is responsible for the safeguarding of the public relations of the hospital and confidentially of its records by consistent professional conduct. Receives scheduling information, reviews Medical Necessity, provides patient education related to scheduled test. Obtains and confirms patient's insurance. Verifies eligibility. Works with each Ancillary department to ensure seamless informed excellent customer service.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

• None

Experience:

• Three to six months of related work experience is preferred
• Previous registration and scheduling knowledge preferred
• Computer experience preferred
• Medical terminology preferred
• Insurance knowledge preferred
• Knowledge of CPT/ICD 10 coding preferred 

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 

1. Answers the telephone within three rings and greets and identifies the patients and their needs.
2. Collects accurate financial and clinical data to meet the Registration/Central Scheduling standards in all systems used by Registration/Central Scheduling
3. Communicates and comprehends hospital scheduling, procedure preps, registration and/or testing procedures, insurance guidelines and requirements.
4. Communicates to the customers' the Out of Pocket expenses and payments, and collections
5. Collects and maintains various departmental records, logs and statistical data as identified by the Central Scheduling Supervisor within the set deadlines.
6. Assists in training and education of employees.
7. Responsible for verification of Medical Necessity for all Medicare Patients
8. Completed all CMS/Joint Commission requirements as directed by Management.
9. Answers multi-line phones.
10. Produces self payment estimates, if required.
11. Verification of a valid physician order
12. Telephones physician office for valid physician order or clarification of the physician order
13. Maintains department physician order folders
14. Completes Medicare Secondary Payer Questionnaire for every Medicare Patient
15. Completes self pay process.
16. Performs other duties as assigned

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

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Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.