Cash Applications Specialist

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.

Position Summary

The Cash Applications Specialist plays a critical role in ensuring the accuracy, integrity, and timeliness of customer payment processing within Agilysys’ finance operations. This position is responsible for applying and reconciling incoming payments, resolving discrepancies, and supporting overall cash management processes in a high-volume, fast-paced SaaS environment.

This role partners closely with Billing, Collections, Sales, and Contracts teams to ensure a seamless financial experience for both internal stakeholders and external customers.

Why This Role Matters

Role

At Agilysys, accurate and timely cash application directly impacts our ability to operate efficiently, support our customers, and scale for continued growth. This role is essential in:

• Maintaining financial accuracy and audit readiness
• Supporting cash flow visibility and forecasting
• Enhancing the customer experience through timely issue resolution
• Enabling cross-functional teams to operate effectively with clean, reliable data
  
  

This is a high-impact role with visibility across the organization and an opportunity to contribute to a growing, global SaaS company.

Key Responsibilities

• Accurately apply customer payments (checks, ACH, wire transfers, and credit cards) to appropriate accounts
• Process a high volume of daily cash transactions across multiple payment methods and entities
• Research and resolve unapplied and unidentified cash, discrepancies, and payment issues
• Manage the Accounts Receivable and Cash Applications inbox, ensuring timely responses and follow-ups
• Investigate customer account activity, including overpayments, short payments, and misapplied transactions
• Prepare and distribute reports related to unapplied cash and payment trends
• Collaborate with internal teams (Billing, Collections, Sales, Contracts) to resolve issues and improve processes
• Generate and analyze cash application and reconciliation reports, including bank activity
• Support month-end close activities, including reconciliations and reporting
• Maintain documentation for audit compliance and internal controls
  
  

Qualifications

• Associate or Bachelor’s degree in Accounting, Finance, or related field preferred
• 3 years of experience in Cash Applications, including payment application and reconciliation
• Experience working in a high-volume, fast-paced environment
• Exposure to ERP systems (NetSuite preferred)
  
  

Required Skills & Competencies

• Strong attention to detail and accuracy in financial data processing
• Solid understanding of accounts receivable processes and reconciliations
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Ability to analyze and resolve discrepancies using critical thinking and problem-solving skills
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Effective communication skills with both internal stakeholders and external customers
• Ability to work independently while contributing to a collaborative team environment
  
  

Personal Attributes

• Proactive and solutions-oriented mindset
• Strong sense of ownership and accountability
• Customer-focused with a service-oriented approach
• Adaptable and comfortable working in a growing, evolving organization
• Positive, professional demeanor with a team-first attitude
  
  

Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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