Senior Business Analyst - ServiceNow

Agility Partners is seeking a qualified ServiceNow Business Analyst to fill an open position with one of our clients in the banking industry. This is a high-impact opportunity to lead and mature an enterprise-wide Unauthorized Change Detection (UCD) program focused on protecting critical systems and ensuring regulatory compliance. You’ll drive consolidation of detection tools into a unified ServiceNow workflow while building automation and reconciliation capabilities. This role offers strong visibility across security, infrastructure, and application teams, with the chance to influence governance, controls, and continuous improvement. Ideal for someone who thrives at the intersection of ITSM, security operations, and regulatory compliance.

Lead and manage the enterprise Unauthorized Change Detection (UCD) program, including strategy, governance, metrics, and continuous improvemen

tConsolidate detection sources (ServiceNow, Tripwire, mainframe tools) into a unified ServiceNow workflow and dashboar

dDesign and oversee automated reconciliation between detected events and approved changes; drive investigation and remediation effort

sPartner cross-functionally and oversee integrations, reporting, and workflows to ensure compliance with ITIL 4 and regulatory standard

sThe Ideal Candidat

e
7 years of experience in ITSM, Change Enablement, SRE/Platform Ops, or Security Operations within a regulated financial environme

ntStrong hands-on expertise with ServiceNow (Change Management, ITOM/Event Management, CMDB/CSDM, Flow Designer, IntegrationHu

b)Experience with Tripwire, mainframe reporting tools (DB2/SAVER), or similar file integrity/detection platfor

msProven ability to design or manage automated reconciliation between detection systems and approved change recor

dsSolid understanding of ITIL 4 practices, especially Change Enablement and Monitoring & Event Manageme

ntStrong analytical, governance, and problem-solving skills, including root cause analysis and corrective action planni

ngExcellent communication skills with experience supporting audits, regulators, and executive reporti

ng
Reasons to Love

It
High-visibility role with direct impact on enterprise risk reduction and regulatory compli

anceOpportunity to modernize and automate a critical control framework using ServiceNow and advanced integrat

ionsCollaborative environment with strong cross-functional exposure across security, infrastructure, and application t

eamsAbility to shape program strategy, influence stakeholders, and lead meaningful process improvements across the organiza