What are the responsibilities and job description for the Loaner Coordinator position at Agiliti?
The Loaner Coordinator plays a key role in delivering excellent customer service by coordinating and fulfilling loaner requests from the Field Operations team on behalf of our customers. This role collaborates closely with a cross‑functional team to ensure timely, accurate, and high‑quality loaner support while consistently working to exceed customer expectations.
Essential Duties And Responsibilities
Under the direction of the Vice President of Sales for Surgical Equipment Repair, the Loaner Coordinator is committed to providing outstanding service and support to internal and external customers. Key responsibilities include:
Education and Experience
Required
To successfully perform this role, the individual must be able to carry out each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities.
The physical demands described below are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made as needed.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact recruiting@agilitihealth.com.
Primary Job Location:
Novi MI - Lab
Additional Locations (if applicable):
Job Title
Loaner Coordinator
Company
Agiliti
Location City:
Novi
Location State:
Michigan
Essential Duties And Responsibilities
Under the direction of the Vice President of Sales for Surgical Equipment Repair, the Loaner Coordinator is committed to providing outstanding service and support to internal and external customers. Key responsibilities include:
- Provide full coverage during assigned shifts to support loaner requests from the Field teams and customers.
- Accurately document all loaner requests, fulfillments, and declines.
- Uses analytical skills to determine appropriate loaner fulfillment by researching and verifying loaner inventory and availability. Prepare all required documentation for fulfilled orders, including packing slips and/or shipping tracking labels.
- Package and ship loaner equipment to the final destination.
- Coordinate and facilitate the return of loaner equipment from the Field Teams and customers.
- Process returned loaners, including quality control evaluations, repairs, and customer invoicing when applicable.
- Adheres to ISO and BSI audit processes and procedures, ensuring compliance with quality management system requirements.
- Restock loaner inventory while maintaining accurate location tracking and inventory counts.
- Assist with quarterly physical inventory cycle counts of all loaner assets.
- Actively identify and address issues that may impact service quality or customer satisfaction.
- Perform other duties as assigned to support the team and business needs.
Education and Experience
Required
- High School diploma or equivalent
- Up to three years of customer service experience
- Experience in the healthcare industry
- Knowledge of surgical equipment and service capabilities
- Proficiency in MS Word, MS Excel, and Outlook, with the ability to learn company‑specific systems and tools
To successfully perform this role, the individual must be able to carry out each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities.
- Willingness and ability to respectfully identify, raise, and resolve issues that impact customer service
- Strong alignment with Agiliti’s core competencies and values
- Demonstrated ability to follow ISO‑certified Quality Management System processes
- Understanding of Agiliti’s Quality Policy and related objectives and metrics
- Excellent listening skills with a strong customer‑focused mindset
- Empathy, patience, and a consistently positive attitude
- Strong written and verbal communication skills
- Ability to multitask and manage time independently
- Proven troubleshooting and problem‑solving skills
- High attention to detail and accuracy
- Ability to thrive in a fast‑paced, team‑oriented environment
- Ability to read, write, and speak English proficiently
The physical demands described below are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made as needed.
- Ability to perform standard office activities, including computer‑based work, filing, and handling packages
- Specific vision requirements include close‑range vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
- Regularly required to talk and hear
- Frequently required to stand, walk, sit, use hands for handling and feeling, and reach with hands and arms
- Ability to regularly lift and/or move items weighing up to 20–25 pounds
- Fine motor skills, including keyboarding
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact recruiting@agilitihealth.com.
Primary Job Location:
Novi MI - Lab
Additional Locations (if applicable):
Job Title
Loaner Coordinator
Company
Agiliti
Location City:
Novi
Location State:
Michigan