Temporary Human Resources Service Agent

Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron markets medicines for eye diseases, atopic dermatitis, asthma, COPD, chronic rhinosinusitis with nasal polyps (CRSwNP), eosinophilic esophagitis (EoE), oncology, hypercholesterolemia, and rare inflammatory conditions. Regeneron also has product candidates in development in other areas of high unmet medical need.

HR Service Center Agent

Position Description

Regeneron is currently looking for an HR Service Center Agent (HR4U Guide) with a Monday-Friday, 8:00am - 4:30pm schedule. As an HR4U Guide, you’ll provide a seamless customer experience to Regeneron’s employees and the broader Human Resources community with all inquiries related to HR employee programs and services, HR policies, processes, and procedures. You will be a front-line HR support representative for our employees, working to meet all expected service levels, performance goals and the full scope of services provided while ensuring that each case is fully documented in the Case Management system.

Roles Responsibilities

• Receiving inbound inquiries via multiple channels (phone, web-form, chat), clarifying the needs of the customer and assisting in the resolution of concerns.
• Working with the customer to understand the complexity of their needs and raising issues to Tier 2 for resolution as appropriate.
• Investigating any areas of issue and determining methods to resolve problems within the acceptable timeframes - routing or raising inquiries as appropriate to ensure timely resolution.
• Upholding HR4U Service Center policies, procedures, work instructions, and SOP's; including meeting operational standards and maintaining customer satisfaction.
• Relaying opportunities for improvement of daily processes and assisting in the implementation of these initiatives by highlighting and discussing key changes/improvement programs with the Contact Center team Lead.
• Attending Continuous Improvement project meetings as a subject matter expert representing the customer experience.
• Supporting HR Operations in Onboarding activities and documentation support through electronic document management system.
• Attending Team meetings.
• Completing Monthly Themed Continuous Training Activities.
• Perform other tasks as assigned by the leadership team.

Skills

• You have a strong phone presence with exemplary customer service skills.
• You have strong business sense.
• You are adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving.
• You have digital literacy, including but not limited to solid understanding of Windows operating systems and Microsoft Office products.
• You have familiarity with customer service tools, systems, and methodologies.

Education

• Bachelors Degree in related field.
• 1 years in a direct customer service position.
• Experience with dialer system navigation and management preferred.
• HCM/HRIS knowledge is also preferred.
• Report management and interpretation preferred.

This is a contract position at Regeneron in partnership with Agileone and Allsource as the Employer of Record.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

Pay: $28.00 - $31.50 per hour

Work Location: In person

Salary : $28 - $32