Property Manager at The Robert and North Park Townhomes

Job Title: Property Manager

Employment Type: Full-time

FLSA Status: Non-exempt

Locations: This position is assigned to The Robert, a 55-unit multi-family apartment community and North Park Townhomes (Ainsworth, Holland, and Michigan), 21 townhomes, totaling 79 units. The main office is at The Robert. Reliable transportation is required to commute to North Park Townhomes as needed during working hours. 

• The Robert: 4750 North Albina Ave, Portland, Oregon 97217
• North Park Townhomes
  • Ainsworth: 1022 N Ainsworth, Portland, Oregon 97217
  • Holland: 207-217 N Holland St., Portland, Oregon 97217
  • Michigan: 5737-5745 N Michigan Ave., Portland, Oregon 97217

Schedule: Tuesday - Saturday from 8:00am - 5:00pm. 

Reports to: Portfolio Manager

Compensation Package: 

• Competitive hourly pay range of $30.00-$30.00
• Monthly phone allowance of $50.00
• Monthly transportation allowance of $200.00
• Leasing commission opportunities 
• Renewal commission opportunities 

 Benefits Package:

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision Insurance, Life and AD&D Insurance, Critical Illness Insurance, Accident Protection Plan Insurance, Hospital Indemnity Protection Plan Insurance)
• 401k auto enrollment program 
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day

Administrative: 

• Comply with all Fair Housing and Equal Housing Opportunities requirements
• Comply with appropriate state landlord/tenant statutes
• Ensure timely and accurate submission of individual and your teams’ payroll and commissions
• Complete weekly, monthly, quarterly, and year-end reports, as required
• Consult with legal counsel and attend court hearings as needed
• Attend training and development seminars

Operational & Financial: 

• Advertise and promote the property
• Utilize industry specific software for lead management
• Provide tours to prospective and current residents
• Complete full cycle lease process with prospective residents
• Ensure compliance with renter’s insurance
• Review rental rates and concessions with Portfolio Manager 
• Maintain resident occupancy of 95%
• Ensure the timely collection of rent and other ancillary revenue
• Manage delinquency process
• Manage petty cash account
• Manage and process vendor invoices
• After review with Portfolio Manager, generate renewal offer letters and manage renewal leases
• Monitor expenditures to keep in compliance with operating budget
• Manage turnover workflow including scheduling and management of vendors, conducting pre/post move out inspections, and make ready inspection. 
• Assist Portfolio Manager with preparing annual budget
• Other duties as assigned by Portfolio Manager

Resident Experience: 

• Engage with your prospective and current tenants using a professional and courteous approach
• Navigate priority changes to respond to and resolve unforeseen issues or emergencies
• Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions
• Complete quality assurance calls following up on completed work orders
• Facilitate resident events

Leading Your Team: 

• Guide performance of all administrative staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property goals.
• Guide performance of all maintenance staff through providing clear instruction, training, coaching, and if needed, performance management to ensure work orders and turnovers are completed with efficiency and high quality. 
• Conduct staff meetings on a regular basis

What You’ll Need:  

• Authorization to work in the United States 
• High School Diploma or equivalent 
• 2 years of experience in multi-family property management 
• 1 years of experience in staff supervision 
• Yardi Voyager and CRM experience preferred
• Proficient in Microsoft Office Applications including, Outlook, Word, and Excel
• Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Your Work Environment:  

• Approximately 80% in office environment using a computer and phone
• Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders and maneuver walkways
• Ability to carry or move objects weighing up to 20 pounds

Mission Statement: 

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION