Front Desk Receptionist / Medical assistant

Job Summary
We are seeking a dynamic and welcoming Front Desk Receptionist to serve as the first point of contact for our healthcare facility. This energetic role involves managing patient interactions, coordinating appointments, and providing exceptional administrative support to ensure smooth clinic operations. The ideal candidate will possess strong communication skills, a positive attitude, and a keen eye for detail, all while maintaining confidentiality and adhering to healthcare regulations. This paid position offers an exciting opportunity to be an integral part of a dedicated healthcare team committed to delivering outstanding patient care and administrative excellence.

Duties

• Greet patients and visitors warmly, creating a friendly and professional environment at the front desk
• Verify patient insurance coverage through insurance verification processes, including Medicare and private insurers
• Schedule, reschedule, and confirm patient appointments using medical scheduling software such as Epic, Meditech, or Athenahealth
• Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and professionally
• Collect patient information accurately during intake processes and update electronic health records (EHR systems) like eClinicalWorks or Dentrix
• Maintain and organize medical records, ensuring proper filing, documentation review, and confidentiality in accordance with HIPAA regulations
• Assist with billing procedures by understanding medical coding including CPT, ICD-9/10 codes, and supporting medical billing tasks
• Support clinical staff with administrative tasks such as preparing care plans, reviewing documentation, and handling clerical duties like typing reports and data entry using Microsoft Office tools
• Facilitate communication between patients and healthcare providers to ensure timely follow-up and care continuity
• Perform office management duties including inventory management of office supplies and maintaining a clean, organized front desk area

Experience

• Proven experience in a medical office setting or healthcare environment is highly preferred
• Familiarity with EMR (Electronic Medical Records) systems such as Epic, Meditech, eClinicalWorks, or Athenahealth is essential
• Prior experience with dental or clinic reception roles is advantageous
• Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing procedures is required
• Demonstrated ability to handle insurance verification processes confidently
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software such as Eaglesoft or Dentrix
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Exceptional customer service skills with a focus on patient service excellence and professional phone etiquette
• Ability to manage multi-line phone systems efficiently while maintaining composure in fast-paced environments
• Previous clerical experience involving filing, data entry (including 10-key typing), and document review is desirable
• Knowledge of HIPAA compliance standards to protect patient privacy at all times

Join our team as a Front Desk Receptionist where your enthusiasm meets your expertise! Be part of a vibrant healthcare community dedicated to making a difference through compassionate service and administrative excellence. This position offers valuable experience in health information management while supporting the vital operations of our clinic.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 – 30 per week

Work Location: In person

Salary : $18 - $22