What are the responsibilities and job description for the Information Systems Technician III (H/F) - SAFRAN LANDING SYSTEMS KENTUCKY, LLC position at AEROCONTACT?
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Son expertise couvre l'ensemble du cycle de vie de ses produits, de la conception et la fabrication jusqu'à la maintenance et la réparation. Partenaire de plus de 25 avionneurs dans les domaines du transport civil, régional et d'affaires ainsi que dans le domaine militaire, Safran Landing Systems équipe plus de 35 000 aéronefs et ses équipements effectuent plus de 100 000 atterrissages quotidiens.
Mission description
POWERED BY TEAMWORK. At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Roles and Responsibilities Technical Support & Advanced Troubleshooting Manage and resolve ServiceNow tickets, ensuring critical issues are prioritized and resolved to minimize downtime. Serve as the primary escalation point for Level I/II technicians, offering expert troubleshooting across hardware, software, and networking issues. Independently diagnose and resolve complex Windows OS, networking, and application issues, utilizing vendor support as needed. Provide quick action to assess, manage, and escalate local incidents. Provide mentorship and guidance to Level I/II technicians Infrastructure & Systems Administration Serve as a backup to the Systems Administrator, supporting network administration, server maintenance, and related administrative tasks. Assist with the management of Windows Servers, ensuring proactive monitoring, performance optimization, and security improvements. Manage user accounts in Active Directory and OIAR, ensuring proper user provisioning, security configurations, and access management. Offer backup support for the management and troubleshooting of Cisco networking equipment including wireless controllers and access points. Maintain an accurate inventory of IT assets in ServiceNow, ensuring all asset information and documentation in the CMDB is consistently updated and accurate. Application & Software Support Support a wide range of internally managed applications, ensuring functionality and troubleshooting any issues that arise. Provide ongoing support and troubleshooting for software installations, updates, and configurations across the organization. Leverage SQL skills to manage and resolve application-related issues, perform database queries, and ensure seamless integration across systems. Collaborate with internal teams and external vendors to address application issues, ensuring minimal downtime and system reliability. Ensure proper documentation and knowledge sharing for supported applications. Project & Vendor Management Support all local and global projects. Aid with infrastructure projects and collaborate closely with the Systems Administrator. Coordinate with third-party vendors for installations, troubleshooting, and ongoing support. Document processes, configurations, and troubleshooting steps for internal knowledge sharing.
Additional Responsibilities Offer training to end-users on new technologies, software applications, and best practices. Keep current with industry trends and recommend improvements to enhance operational efficiency and system performance. Perform other IT-related tasks as required. Required Behavioral Dimensions Excellent Problem Solving Skills Excellent Communication Skills Adaptability Continuous Learning Customer Focus Technical/Professional Knowledge and Skills Effective Problem Solving Strong Communication Process Optimization Collaboration Empathy Attention to Detail Time Management Flexibility, ability to change focus and adopt to changing corporate priorities Experience/Education/Certification Required Bachelor's degree preferred; Associates Degree or High School Diploma with Net /A Certification required Eight years of technical training/experience in desktop, application, and user support Three years of general server management experience with servers operating on versions 2016/2019/2022. Proficiency in Microsoft Windows and Microsoft Office products Prior experience with SCCM Imaging is highly advantageous Proven experience in managing Computer and User objects in Active Directory or OIAR Cisco Networking experience. CCNA certification is a plus. VMWARE (7.x/8.x) experience. Firewall management experience is a plus. Familiarity with ServiceNow is a plus Experience with application development is beneficial Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently Excellent customer service skills, with a focus on delivering prompt and effective support Ability to work independently and collaboratively in a fast-paced environment Strong attention to detail and organizational skills to manage multiple tasks effectively Continuous learning mindset with a commitment to staying updated on emerging technologies and industry trends in desktop and application support.
Mission description
POWERED BY TEAMWORK. At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Roles and Responsibilities Technical Support & Advanced Troubleshooting Manage and resolve ServiceNow tickets, ensuring critical issues are prioritized and resolved to minimize downtime. Serve as the primary escalation point for Level I/II technicians, offering expert troubleshooting across hardware, software, and networking issues. Independently diagnose and resolve complex Windows OS, networking, and application issues, utilizing vendor support as needed. Provide quick action to assess, manage, and escalate local incidents. Provide mentorship and guidance to Level I/II technicians Infrastructure & Systems Administration Serve as a backup to the Systems Administrator, supporting network administration, server maintenance, and related administrative tasks. Assist with the management of Windows Servers, ensuring proactive monitoring, performance optimization, and security improvements. Manage user accounts in Active Directory and OIAR, ensuring proper user provisioning, security configurations, and access management. Offer backup support for the management and troubleshooting of Cisco networking equipment including wireless controllers and access points. Maintain an accurate inventory of IT assets in ServiceNow, ensuring all asset information and documentation in the CMDB is consistently updated and accurate. Application & Software Support Support a wide range of internally managed applications, ensuring functionality and troubleshooting any issues that arise. Provide ongoing support and troubleshooting for software installations, updates, and configurations across the organization. Leverage SQL skills to manage and resolve application-related issues, perform database queries, and ensure seamless integration across systems. Collaborate with internal teams and external vendors to address application issues, ensuring minimal downtime and system reliability. Ensure proper documentation and knowledge sharing for supported applications. Project & Vendor Management Support all local and global projects. Aid with infrastructure projects and collaborate closely with the Systems Administrator. Coordinate with third-party vendors for installations, troubleshooting, and ongoing support. Document processes, configurations, and troubleshooting steps for internal knowledge sharing.
Additional Responsibilities Offer training to end-users on new technologies, software applications, and best practices. Keep current with industry trends and recommend improvements to enhance operational efficiency and system performance. Perform other IT-related tasks as required. Required Behavioral Dimensions Excellent Problem Solving Skills Excellent Communication Skills Adaptability Continuous Learning Customer Focus Technical/Professional Knowledge and Skills Effective Problem Solving Strong Communication Process Optimization Collaboration Empathy Attention to Detail Time Management Flexibility, ability to change focus and adopt to changing corporate priorities Experience/Education/Certification Required Bachelor's degree preferred; Associates Degree or High School Diploma with Net /A Certification required Eight years of technical training/experience in desktop, application, and user support Three years of general server management experience with servers operating on versions 2016/2019/2022. Proficiency in Microsoft Windows and Microsoft Office products Prior experience with SCCM Imaging is highly advantageous Proven experience in managing Computer and User objects in Active Directory or OIAR Cisco Networking experience. CCNA certification is a plus. VMWARE (7.x/8.x) experience. Firewall management experience is a plus. Familiarity with ServiceNow is a plus Experience with application development is beneficial Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently Excellent customer service skills, with a focus on delivering prompt and effective support Ability to work independently and collaboratively in a fast-paced environment Strong attention to detail and organizational skills to manage multiple tasks effectively Continuous learning mindset with a commitment to staying updated on emerging technologies and industry trends in desktop and application support.
