What are the responsibilities and job description for the Aftermarket Service Center Coordinator (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC position at AEROCONTACT?
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.
Mission description
Job Summary: The Service Center Coordinator is responsible for managing the end-to-end process of MRO (Maintenance, Repair & Overhaul) activities under Part 145 regulations for customer units that are Out of Capability List. This role combines customer service and buyer responsibilities, serving as the main point of contact for customers and vendors, coordinating repair activities, and ensuring timely completion and return of repaired parts. Essential Duties & Responsibilities: Customer Service (CSR) Activities Serve as the primary liaison between the company and customers regarding repair orders. Receive and process customer inquiries, requests for quotes (RFQs), and purchase orders (POs) related to repairs. Provide regular status updates to customers throughout the repair process. Address and resolve customer issues, concerns, and escalations promptly. Ensure compliance with all company and regulatory (Part 145) requirements. Repair Coordination Open, monitor, and close repair orders in the system. Coordinate with internal teams and external vendors to ensure timely progression of repair activities. Track and expedite repairs as necessary to meet contractual turnaround times (TATs). Maintain accurate records of all repair activities, documentation, and communications. Buyer Activities Issue purchase orders (POs) to approved suppliers or subcontractors for repair services. Negotiate terms, pricing, and lead times with vendors as needed. Follow up with vendors to ensure timely completion of repairs and shipments. Review and approve supplier invoices, ensuring accuracy and alignment with agreements. Maintain vendor records, evaluate vendor performance, and escalate issues as appropriate. Logistics & Administration Coordinate shipment of parts to and from vendors and customers. Validate all new part creation requests, ensuring that the part has the necessary fields completed. Manage handling of incoming and outgoing materials and ensure proper documentation (AWB, COCs, etc.). Support the supply chain team with any ad hoc logistics or inventory needs.
Required Competencies: Education, Experience & Technical Skills An associate degree or relevant technical certification combined with work experience preferred. 2-4 Years Experience in a similar role within MRO, repair station, or related industry. Experience in aviation MRO environment, specifically Part 145 repair activity (preferred). Familiarity with SAP Strong communication and organizational skills Professional Skills Strong communication and teamwork capabilities. Ability to quickly set and achieve ambitious goals. Lean or continuous improvement experience preferred. Customer-service orientation and negotiation skills. Ability to manage multiple priorities and work in a fast-paced environment. Knowledge of supply chain, procurement, and logistics processes. Behavioral & Leadership Attributes High integrity, professionalism, and reliability. Exceptional character, honesty, integrity and reliability Well organized, resourceful and efficient Sets the highest standard of professionalism Treats everyone with the utmost decency and respect Strong verbal and written communication skills Drives culture in a very positive way ITAR Requirements This role requires access to ITAR-controlled information. Applicants must be U.S. Persons: U.S. Citizens, U.S. Permanent Residents (Green Card holders), Political Asylees, or Refugees.
Mission description
Job Summary: The Service Center Coordinator is responsible for managing the end-to-end process of MRO (Maintenance, Repair & Overhaul) activities under Part 145 regulations for customer units that are Out of Capability List. This role combines customer service and buyer responsibilities, serving as the main point of contact for customers and vendors, coordinating repair activities, and ensuring timely completion and return of repaired parts. Essential Duties & Responsibilities: Customer Service (CSR) Activities Serve as the primary liaison between the company and customers regarding repair orders. Receive and process customer inquiries, requests for quotes (RFQs), and purchase orders (POs) related to repairs. Provide regular status updates to customers throughout the repair process. Address and resolve customer issues, concerns, and escalations promptly. Ensure compliance with all company and regulatory (Part 145) requirements. Repair Coordination Open, monitor, and close repair orders in the system. Coordinate with internal teams and external vendors to ensure timely progression of repair activities. Track and expedite repairs as necessary to meet contractual turnaround times (TATs). Maintain accurate records of all repair activities, documentation, and communications. Buyer Activities Issue purchase orders (POs) to approved suppliers or subcontractors for repair services. Negotiate terms, pricing, and lead times with vendors as needed. Follow up with vendors to ensure timely completion of repairs and shipments. Review and approve supplier invoices, ensuring accuracy and alignment with agreements. Maintain vendor records, evaluate vendor performance, and escalate issues as appropriate. Logistics & Administration Coordinate shipment of parts to and from vendors and customers. Validate all new part creation requests, ensuring that the part has the necessary fields completed. Manage handling of incoming and outgoing materials and ensure proper documentation (AWB, COCs, etc.). Support the supply chain team with any ad hoc logistics or inventory needs.
Required Competencies: Education, Experience & Technical Skills An associate degree or relevant technical certification combined with work experience preferred. 2-4 Years Experience in a similar role within MRO, repair station, or related industry. Experience in aviation MRO environment, specifically Part 145 repair activity (preferred). Familiarity with SAP Strong communication and organizational skills Professional Skills Strong communication and teamwork capabilities. Ability to quickly set and achieve ambitious goals. Lean or continuous improvement experience preferred. Customer-service orientation and negotiation skills. Ability to manage multiple priorities and work in a fast-paced environment. Knowledge of supply chain, procurement, and logistics processes. Behavioral & Leadership Attributes High integrity, professionalism, and reliability. Exceptional character, honesty, integrity and reliability Well organized, resourceful and efficient Sets the highest standard of professionalism Treats everyone with the utmost decency and respect Strong verbal and written communication skills Drives culture in a very positive way ITAR Requirements This role requires access to ITAR-controlled information. Applicants must be U.S. Persons: U.S. Citizens, U.S. Permanent Residents (Green Card holders), Political Asylees, or Refugees.