Aftermarket Service Center Coordinator

Job Summary:

The Service Center Coordinator is responsible for managing the end-to-end process of MRO (Maintenance, Repair & Overhaul) activities under Part 145 regulations for customer units that are Out of Capability List. This role combines customer service and buyer responsibilities, serving as the main point of contact for customers and vendors, coordinating repair activities, and ensuring timely completion and return of repaired parts.

Essential Duties & Responsibilities:

Customer Service (CSR) Activities

• Serve as the primary liaison between the company and customers regarding repair orders.

• Receive and process customer inquiries, requests for quotes (RFQs), and purchase orders (POs) related to repairs.

• Provide regular status updates to customers throughout the repair process.

• Address and resolve customer issues, concerns, and escalations promptly.

• Ensure compliance with all company and regulatory (Part 145) requirements.

Repair Coordination

• Open, monitor, and close repair orders in the system.

• Coordinate with internal teams and external vendors to ensure timely progression of repair activities.

• Track and expedite repairs as necessary to meet contractual turnaround times (TATs).

• Maintain accurate records of all repair activities, documentation, and communications.

Buyer Activities

• Issue purchase orders (POs) to approved suppliers or subcontractors for repair services.

• Negotiate terms, pricing, and lead times with vendors as needed.

• Follow up with vendors to ensure timely completion of repairs and shipments.

• Review and approve supplier invoices, ensuring accuracy and alignment with agreements.

• Maintain vendor records, evaluate vendor performance, and escalate issues as appropriate.

Logistics & Administration

• Coordinate shipment of parts to and from vendors and customers.

• Validate all new part creation requests, ensuring that the part has the necessary fields completed.

• Manage handling of incoming and outgoing materials and ensure proper documentation (AWB, COCs, etc.).

• Support the supply chain team with any ad hoc logistics or inventory needs.

But what else? (advantages, specificities, etc.)

Travel Requirements

• Potential travel up to 10%

Physical Demands

While performing the duties of this job, the employee is regularly required to remain in a stationary position and occasionally move about the office and laboratory. Constantly operates a computer and other office equipment such as a copier/printer. Must be able to exchange accurate information and assess details at close range. Occasionally lift and/or move up to 10 pounds across the office as needed.

Work Environment

The work environment is split between office and laboratory work, with most duties performed in the office. Office noise level is typically quiet, while laboratory environments may occasionally require hearing protection.

Business Sector Experience

• Experience within the aerospace industry is a plus but not required.

Candidate skills & requirements

Required Competencies:

Education, Experience & Technical Skills

• An associate degree or relevant technical certification combined with work experience preferred.

• 2-4 Years Experience in a similar role within MRO, repair station, or related industry.

• Experience in aviation MRO environment, specifically Part 145 repair activity (preferred).

• Familiarity with SAP

• Strong communication and organizational skills

Professional Skills

• Strong communication and teamwork capabilities.

• Ability to quickly set and achieve ambitious goals.

• Lean or continuous improvement experience preferred.

• Customer-service orientation and negotiation skills.

• Ability to manage multiple priorities and work in a fast-paced environment.

• Knowledge of supply chain, procurement, and logistics processes.

Behavioral & Leadership Attributes

• High integrity, professionalism, and reliability.

• Exceptional character, honesty, integrity and reliability

• Well organized, resourceful and efficient

• Sets the highest standard of professionalism

• Treats everyone with the utmost decency and respect

• Strong verbal and written communication skills

• Drives culture in a very positive way

ITAR Requirements

This role requires access to ITAR-controlled information. Applicants must be U.S. Persons: U.S. Citizens, U.S. Permanent Residents (Green Card holders), Political Asylees, or Refugees.