What are the responsibilities and job description for the Desktop Support Technician position at Aequor?
Job Title: Information Technology Support (IT Service Desk Analyst)
Job Location: Minneapolis, Minnesota, United States of America, 55426-1347
5 months
Schedule: Tuesday – Thursday | 8:00 AM – 4:00 PM
PART TIME: Standard Hours Per Week: 22.50
PAY RATE:$35/HR ON W2
Position Overview
The IT Service Desk (solveIT) team is part of the Global Shared Services Organization at company providing essential business and employee support across the enterprise. Through strategic partnerships, the team enables business success and employee productivity.
As an IT Service Desk Analyst, you will provide primarily in-person Level 1 IT support in a fast-paced, dynamic environment. This role focuses on delivering superior customer experiences through innovative solutions, technical expertise, and a customer-first mindset.
Key Accountabilities
- Provide technical troubleshooting support for laptop hardware, software, and AV equipment in conference rooms.
- Assess, research, and resolve IT incidents and service requests efficiently.
- Deliver exceptional customer service and maintain a professional, user-focused approach.
- Identify and lead process improvement initiatives to enhance operations and user experience.
- Monitor and manage escalations from external service providers.
- Update Standard Operating Procedures (SOPs) and service documentation to reflect current practices.
- Meet and maintain key performance metrics to ensure high-quality service delivery.
Minimum Qualifications
- High school diploma or equivalent.
- Minimum 1 year of experience providing technology support.
- Foundational support knowledge of:
- Microsoft OS (Windows 11)
- Microsoft Office Suite
- VPN, network, hardware, and peripherals
- Cybersecurity best practices
- Strong customer-first mindset.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to adapt to changing priorities.
- Capability to work independently and collaboratively in a team environment.
- Ability to work cross-functionally and drive process improvements to minimize technical disruptions.
Preferred Qualifications
- Associate’s degree or IT learning accreditation/certification (e.g., CompTIA, Microsoft, etc.).
Salary : $32 - $35