Desktop Support Technician

Essential Duties and Responsibilities:

• Provide general IT helpdesk support.

• Respond to helpdesk tickets; Working with users in-person and remotely to resolve issues
• Monitor computer system performance to ensure proper operation
• Collaborate with users to resolve information technology issues
• Teach users to operate computer equipment or hardware
• Train users in computer interface or software use
• Refer major hardware/software problems to IT Manager for resolution

2. Install, configure, monitor and perform repairs to computer hardware, software, mobile and peripheral equipment.

• Install computer software/hardware
• Test computer software/hardware performance
• Resolve computer software/hardware problems
• Evaluate utility of software/hardware technologies

3. Ensure optimal performance of IT related hardware, software, mobile and peripheral equipment.

• Recommend changes to improve computer or information systems
• Conduct research to gain information about products or processes
• Modify software programs to improve performance
• Identify areas of improvement

4. Other duties as assigned.

• Serve in on-call rotation
• Participate in the procurement of PC hardware
• Complete assigned daily tasks to ensure optimal functionality of IT operations
• Participate in special projects as assigned by IT Manager

• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from jobs and to assign other duties as necessary.

Education & Licensure:

• Associate’s Degree in Computer Science or Information Technology
• A certification preferred

Experience:

• 1-3 years of experience preferred
• Working knowledge of PC hardware and peripherals
• Experience supporting Windows 7 and 10, Microsoft 365
• Experience with Microsoft Windows Server 2012 and 2016? Cloud?
• Working knowledge of imaging and deploying PCs
• Enterprise network experience preferred
• Working knowledge of Cat5e/6 cabling preferred

Knowledge, Skills & Abilities:

• Excellent communication and listening skills.
• Strong computer skills.
• Attention to detail and ability to work in a fast-paced environment.
• Strong time management and prioritization capabilities.
• High level of professionalism, able to effectively partner with medical center staff, co-workers, and patients.
• Demonstrated ability to work independently with minimal direction and manage multiple demands and priorities.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.

Mission: We help people live healthier, happier, and longer lives.

Vision: To transform from quality sick care to quality well care that is sustainable and affordable.

Values: People Centered, Trust, Innovation, and Growth.

St. Croix Health we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80 providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.