Desktop Support Analyst

Job Title: Infrastructure Engineer-Desktop support

Location: Minneapolis, Minnesota

Duration: 3 months

Department: Digital & Technology / Information Technology

Position Purpose

The Infrastructure Engineer is responsible for supporting core Digital & Technology (D&T) initiatives and leading day-to-day IT activities at the site. This role ensures reliability, availability, and protection of critical infrastructure and provides high-quality support to business users while driving continuous improvement and technology enablement.

Key Responsibilities

Leadership & Collaboration

• Act as a visible and trusted leader across sites and projects, building strong relationships with business partners and IT stakeholders.
• Demonstrate a One Global Team mindset through collaboration across global Digital & Technology teams and external vendors.
• Manage and/or participate in IT projects including planning, execution, tracking, communication, and stakeholder engagement.
• Coordinate and manage vendor relationships to ensure timely resolution of issues and maintain business continuity.
• Promote continuous learning and self-development, encouraging a culture of improvement and innovation.

Technical Operations & Support

• Run & Protect: Ensure high availability and security of critical IT systems including WAN/LAN networks, servers, printing services, and telephony. Escalate issues to appropriate global teams as required.
• Provide 2nd & 3rd line desktop support, including hardware and software troubleshooting, system upgrades, and end-user technical assistance.
• Deliver exceptional customer service, acting with urgency, ownership, and empathy to resolve issues and minimize business disruption.
• Execute incident and problem management — respond to support requests, document issues, and drive root-cause resolution.
• Manage hardware lifecycle and provisioning, ensuring compliance with D&T standards and providing user knowledge via OPLs, onboarding, and documentation.
• Support cybersecurity and physical security protocols, working with compliance teams to ensure adherence and escalate violations when necessary.
• Collaborate with global D&T groups to support implementation and adoption of new technologies at the site.

Qualifications & Experience

Required

• Bachelor’s degree in Information Technology or related discipline
• OR Associate’s degree with 5 years of IT experience in a manufacturing environment
• 1 year of hands-on IT infrastructure experience
• Intermediate proficiency in desktop productivity tools and system/network troubleshooting
• Strong analytical skills with a passion for solving technical challenges
• Demonstrated leadership capabilities and ability to influence key business partners
• Proven ability to set and uphold standards while working independently and driving outcomes

Preferred

• Experience supporting manufacturing / shop-floor IT environments
• Exposure to vendor management and project leadership
• Knowledge of cybersecurity frameworks and compliance processes

Key Competencies

• Ownership & Accountability
• Customer Focus
• Communication & Relationship Building
• Continuous Learning & Growth Mindset
• Problem Solving & Root-Cause Analysis
• Self-Motivated & Results-Oriented

Work Environment

• Standard onsite IT environment supporting production and office users
• May require occasional off-hours support or travel to additional sites