What are the responsibilities and job description for the Customer Success Specialist position at Aequor?
Title:- Customer Success Specialist
Location: Kalamazoo, MI
Duration: Contract until Sep 2026 (Possible extension)
Job ID:- ZTSJP00007835
Description
Qualifications:
Applicants must have one or more of the following qualifications:
- Excellent writing, proofreading, & communication skills (clear and concise)
- Strong attention to detail and time management
- Minimal grammatical & spelling errors.
- Great listener, warm to others, generally optimistic.
- Team-player, willing to help any team member and/or customer.
- Reliable & trustworthy
- Not afraid to ask questions
Education and Experience:
High School Diploma/GED required;
1-2 years of Customer Service experience preferred
Note: Depending on skill set and previous experience, selected candidates will be place in one of the following departments.
Triage/Onboarding Team
• Fielding phone calls (main team on phones) –receive 20-30 calls per day
• Assist customers/reps in the beginning stages of wanting to start genetic testing.
o Establishing new accounts in the system
o Working with Customer Accounts to create in SAP
o Gathering required documents/signatures
• Handling basic inquiries
o Sample status
o Adding contacts to accounts
Dairy or Beef Team
• Create customer orders in the system (order creation)
• Communicate mostly via email with customers and sales reps
• Work with Key Accounts
• Communicate any data discrepancies – work with customers to discrepancies corrected to get samples released for processing in the lab.
Data Team
• In-depth investigation and diving into data
• Communicate with customers and sales reps via email
• Work to resolve conflicts and data errors so customers can receive their results
MINAKSHI SANGWAN
Recruiting Lead - US Recruitment
O 732-339-3518
E Minakshi.sangwan@aequor.com
W http://www.aequor.com/
Salary : $22 - $24