Quality Manager

Position Overview

We are seeking an experienced Quality Manager to lead and oversee quality operations within a Tier 1 automotive manufacturing environment. This individual will be responsible for maintaining and improving quality management systems, ensuring compliance with automotive industry standards, managing internal and external audits, and driving continuous improvement initiatives.

The ideal candidate will bring 10 years of experience in quality management systems, strong customer-facing skills, and a proven ability to lead, train, coach, and develop a quality team. This person will play a key role in resolving quality issues, implementing corrective actions, and maintaining high standards of product quality and customer satisfaction.

Key Responsibilities

• Oversee, maintain, and continuously improve the facility's quality management system to ensure compliance with automotive industry standards and customer-specific requirements.
• Lead and coordinate internal and external audits, including customer audits and third-party certification audits. Ensure audit findings are addressed and corrective actions are completed effectively.
• Serve as a primary point of contact for customer quality concerns, complaints, audits, and corrective action requests. Build strong relationships with customers and ensure timely resolution of quality issues.
• Lead, train, coach, and mentor quality personnel. Establish clear expectations, develop employee capabilities, and promote accountability across the quality team.
• Lead root cause investigations for internal and external quality issues, using structured problem-solving methodologies to identify causes and prevent recurrence.
• Oversee corrective and preventive action processes, ensuring issues are properly documented, resolved, and verified for effectiveness.
• Drive initiatives to reduce defects, scrap, rework, and customer complaints while improving manufacturing processes and overall quality performance.
• Ensure compliance with applicable automotive quality standards, including IATF 16949, ISO 9001, APQP, PPAP, FMEA, Control Plans, MSA, and SPC.
• Work closely with manufacturing, engineering, production, and operations teams to resolve quality concerns and implement process improvements.
• Track and analyze quality metrics, including defect rates, customer complaints, audit results, scrap, rework, and corrective action effectiveness.
• Maintain accurate quality documentation, procedures, reports, and records to support compliance, traceability, and ongoing improvement.

Qualifications & Requirements

• 10 years of experience in quality management, quality engineering, or quality systems within a manufacturing environment.
• Experience in a Tier 1 automotive manufacturing environment required.
• Strong understanding of automotive quality management systems and industry requirements, particularly IATF 16949 and ISO 9001.
• Proven experience leading internal and external audits, including customer and third-party audits.
• Demonstrated experience managing customer quality concerns and driving issues through resolution.
• Previous experience leading, training, coaching, and mentoring a quality team.
• Strong knowledge of root cause analysis, corrective and preventive actions, and structured problem-solving methodologies.
• Familiarity with automotive core tools, including APQP, PPAP, FMEA, Control Plans, MSA, and SPC.
• Experience driving continuous improvement initiatives and improving manufacturing quality performance.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to collaborate effectively with employees at all levels of the organization.