What are the responsibilities and job description for the After Sales Technical Administrator position at Aebi Schmidt North America?
Job Description – After Sales Technical Administrator
Supervisory Responsibilities: N/A
Job Duties:
- Run an open order report and identify what is on hand vs what needs to be purchased/manufactured and what orders are late.
- Escalate late orders through the Parts Manager so that we can expedite the order.
- Enter data into multiple softwares, such as windchill, SalesForce, and Epicor/SAP.
- Work with the various departments to ensure we are providing the best possible experience to the customer.
- Pull data from our engineering software and generate parts manuals for customers.
- Coordinate with a third-party printing company to get manuals printed.
- Ship manuals to the end customer and keep track of the production schedule so manuals are being shipped on time.
- Maintain accurate records of both warranty claims and technical publication status.
Knowledge/Skills/Abilities:
- Technical knowledge.
- Excellent communication and interpersonal skills.
- Patience and professionalism when dealing with customers.
- Excellent problem-solving and communication skills.
- Ability to learn new software and work within them.
- Knowledge of Microsoft excel.
Education/Experience Requirements:
- 2-year degree in relevant studies or proven experience in after-sales service or a service-related field.
Benefits
- 401K with Company Match
- Health, Vision & Dental Insurance
- Life & Disability Insurance
- Flexible Spending Account
- Paid Time Off (PTO) Program
- Paid Holidays
- Reimbursement for Select Personal Protective Equipment (PPE)
Aebi Schmidt is an Equal Opportunity/Affirmative Action Employer.
EOE/M/F/Vet/Disabled