Mental Health Case Manager

The Advocate Program, Inc. is a private, not-for-profit, 501 c (3) justice agency that offers probation, diversion, community service, DUI and traffic programs, domestic violence programs, substance abuse and mental health evaluations and treatment to court-ordered individuals. It has expanded to work with juveniles and families in the juvenile justice field, families impacted by family conflict and violence, and homeless veterans and their families.

SUMMARY:

The MENTAL HEALTH Care Coordinator manages direct service staff that manage a client caseload to manage service integration, treatment planning coordination, transitional planning, and linkages.

Education and/or Experience:

Bachelor’s degree in nursing, Social Work, Healthcare Administration, or a related field. 1-2 years of experience in care coordination, case management, or related field.

Bilingual in English & Spanish

Qualification Requirements:

• Strong understanding of case management/care coordination principles and recovery-oriented system of care principles.
• Strong organizational skills with the ability to manage multiple client cases simultaneously.
• Excellent communication and interpersonal skills to work with diverse client populations and healthcare teams.
• Proficiency in electronic health record systems and basic computer skills.
• Knowledge of community resources, insurance processes, and healthcare regulations.
• Empathy, patience, and a passion for supporting clients through their care journey.

Responsibilities:

• Conduct initial assessments of client needs, goals, and barriers to accessing care.
• Develop individualized care plans in collaboration with service providers, clients, natural supports and families.
• Update care plans regularly based on changes in client condition or treatment needs.
• Coordinate appointments, referrals, and follow-up care to ensure clients receive timely services.
• Communicate with providers, specialists, and other healthcare services to facilitate smooth transitions in care.
• Monitor and track client progress, following up to address any issues with appointments, treatments, or access to services.
• Serve as a central point of contact for patients and their families, offering guidance and support in navigating the continuum of care.
• Advocate for clients’ needs, helping them understand their treatment options, care plans, and resources available.
• Maintain accurate records of client interactions, care plans, and coordination activities
• Ensure all documentation meets regulatory and compliance standards.
• Miscellaneous Duties as assigned.

Physical Demands & Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The employee performs work in a normal office setting within a reasonable environment. While performing the duties of this job, the employee may be required to perform local and non-local travel.

Background Screening Notice:
This position requires a Level II background screening in accordance with Florida House Bill 531 (2025). Applicants must review the official state information and requirements at the link provided below before applying:

https://info.flclearinghouse.com/

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Case management: 1 year (Preferred)
• Care Coordination: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person

Salary : $50,000