What are the responsibilities and job description for the .NET, OPTIMIZELY AZURE Lead position at Advent Global Solutions, Inc.?
.NET, OPTIMIZELY AZURE Lead
Location Morton Grove, IL
Duration 12 Months
MUST HAVE SKILLS : .Net, Optimizely, AMS, Azure
This is day 1 onsite
Required Skills & Qualifications
- 8 years of experience in Software/Application Support or AMS roles
- Strong understanding of SDLC , Agile and ITIL processes
- Hands? 'on experience with:
- .NET /Optimizely and Azure
- SQL and database troubleshooting (Oracle, MySQL, MSSQL, PostgreSQL)
- Application logs, monitoring tools, and debugging
- Experience with ticketing tools (ServiceNow, Azure DevOps)
- Knowledge of Unix/Linux or Windows servers
- Strong analytical, troubleshooting, and communication skills
- Experience with cloud platforms (Azure)
- Domain knowledge -eCommerce
- DevOps exposure (CI/CD )
- Experience supporting 24x7 production environments
Job Responsibilities:
- Provide Application Management Services (AMS) support for enterprise or customer? 'facing software applications
- Handle incident, problem, change, and service request management as per ITIL processes
- Troubleshoot and resolve application, integration, data, and configuration issues
- Perform root cause analysis (RCA) and implement permanent fixes
- Monitor application performance, availability, and health
- Perform bug fixes, minor enhancements, and configuration changes
- Support application deployments, patches, and upgrades
- Work closely with development, QA, infrastructure, and business teams
- Maintain SLA, KPI, and operational metrics
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Participate in on? 'call/shift support as required
- Ensure compliance with security, audit, and change management standards