What are the responsibilities and job description for the Information Technology Technical Support position at Advantex Professional Services?
IT Support Specialist / Help Desk
Pay: $22-$28 per hour DOE
Onsite position located in Orange, CA.
A growing Orange County company is looking for an IT Support Specialist to join the team and work closely with the IT Manager. This is a great opportunity for someone with prior help desk experience or an entry-level candidate who is eager to learn, takes initiative, and enjoys solving problems.
Key Responsibilities:
- Provide day-to-day technical support for employees across the company
- Troubleshoot issues with computers, laptops, printers, mobile devices, software, and network access
- Assist users in person, by phone, and remotely
- Set up new user accounts, reset passwords, and manage system access
- Document support requests and resolutions in the ticketing system
- Escalate more complex issues when needed and follow through to resolution
- Help with software installs, upgrades, and ongoing system maintenance
- Support multiple office locations and remote employees; occasional local travel may be needed
Key Requirements:
- 2 years of previous IT support, help desk, or technical troubleshooting experience preferred
- CompTIA A or Network certification
- Experience with VMWare, Meraki or similar systems
- Experience working with IT helpdesk ticketing system
- Knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure, LAN/WAN, VPN, and basic networking concepts
- Strong communication and customer service skills
- Organized, dependable, and able to manage multiple priorities
Salary : $22 - $28