What are the responsibilities and job description for the Technical Assistance Center Specialist position at Advantage Technical?
Technical Assistance Center Specialist - Power Up Your Automotive Expertise
Drive Solutions, Support Dealerships, and Keep Engines Running Smoothly
Step into a dynamic role at the heart of automotive service support. As a Technical Assistance Center Agent, you'll be the go-to expert for dealership technicians, providing critical warranty approvals and technical guidance on engine repairs. This role blends hands-on automotive knowledge with data-driven analysis, giving you the opportunity to impact service quality and efficiency across a leading automotive network.
Pay and Schedule
Hourly Pay: $34.71
Schedule: Flexible leave coverage with potential for long-term contract
Key Responsibilities
- Provide warranty approvals for engine repairs to dealership technicians
- Record, track, and manage technical inquiries in the Technical Assistance Database
- Investigate and analyze vehicle specifications and system operations to resolve inquiries and validate service publications
- Prepare trend analysis and technical reports from the database
- Offer technical assistance to parts department hotline and technical personnel
- Collaborate with dealership teams to ensure consistent application of service procedures
Why You'll Love This Role
This position offers a competitive benefits package designed to support your health, career, and work-life balance. Enjoy comprehensive medical, dental, and vision insurance, 401(k) retirement savings plans, employee assistance programs, commuter benefits, pet insurance, health savings accounts, AD&D coverage, and exclusive employee discounts. With long-term contract potential, this role is an excellent opportunity for automotive service professionals looking to grow and develop their expertise in a supportive environment.
Requirements
- 5 years of experience as an automobile service technician
- Dealership technician experience required
- Two-year technical degree in vocational/automotive technology or equivalent experience preferred
- Multiple ASE certifications desired; Master ASE certification preferred
- Strong troubleshooting skills for electrical systems and OBD II emission systems
- Proficiency in computer word processing and database programs
Ready to Accelerate Your Career?
If you're a skilled automotive technician with dealership experience and a passion for problem-solving, this opportunity puts you at the forefront of service excellence. Click Apply Now to join a team where your expertise drives results and supports automotive innovation.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
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About UsAdvantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
Salary : $35