Services Process Engineer - UHT

Services Process Engineer

JOB SUMMARY

Reporting to the Regional Service Manager, the Service Process Engineer is responsible for providing global field services technical expertise with an emphasis on UHT knowledge. The ideal candidate will work cross-functionally, supporting sales, proposals, engineering, project management, Installation & commissioning, etc. During project execution, the Service Process Engineer is responsible for supporting process related services, including Installation & commissioning tasks, and also for managing technical issues met by Customers, Field Service Engineers, and Technicians when they relate to his area of expertise. The Service Process Engineer is accountable for providing them with the appropriate solutions and support.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Drive a culture of Service Excellence, which results in a first-class customer experience and positive customer satisfaction scores.
• Responsible for audits and consultancy support in relevant areas
• Delivers training (classroom & hands-on) to internal and external stakeholders within the field of expertise.
• Travel up to 50% of the time to customer sites or service centers
• Identifies areas where technical solutions would improve System or Plant performance and provides feedback to the relevant functions.
• Owns technical problems met by customers, service technicians/engineers and provide them with continuous support until resolution, including on field when required.
• Supports Engineering during design reviews and FAT and SAT as needed.
• Support Proposals with process expertise during the bid phase of SPX Flow Service
• Partner with the other Services and Systems Execution functions for resolutions, risks management and technology. For example: Installation & Commissioning, automation, engineering, quality etc.
• Compliance of all relevant SPX FLOW policies and procedures, including business ethics, data protection and health & safety.

KNOWLEDGE, SKILLS & ABILITIES

• Significant UHT process knowledge (Direct and Indirect).
• Alignment to the strategic goals of the corporation to function within the business structure.
• Strong analytical skills - able to assist in identifying and providing solutions to customer issues or service execution problems.
• Attention to detail, flexibility, and ability to collaborate with others through appropriate influencing and negotiation skills.
• Broad organizational business acumen.
• Exhibits the ability to handle complexity, multiple demands with a sense of urgency, drive and energy.
• Positive thinker, able to see solutions on critical situations.
• Must have a balanced mix of technical, product and process skills.
• Good communicator, at ease leading meetings and giving compelling presentations.
• Capable to work on multiple tasks and demonstrates experience in troubleshooting and optimization of automated process systems.
• Able to work and build relationships with various stakeholders.
• Initiative and ability to manage independently.
• Demonstrated experience and success working in a fast paced, matrix environment satisfying multiple internal customers.

EDUCATION AND EXPERIENCE

• Experience working in a similar environment.
• Technical degree preferred or combination of education and experience
• Advanced knowledge of troubleshooting services, UHT process operations
• Advanced ability to recommend and implement technical solutions for cross-functional projects.
• Excellent recordkeeping, as well as written and verbal communication skills
• Positive outlook in meeting challenges and working to a high level.
• Be computer efficient (Word, Excel, Outlook, etc).

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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.