What are the responsibilities and job description for the Field Support Engineer (Remote) position at Advantage Technical?
Field Support Engineer
Position Type: Direct Hire
Position Location: Austin, TX (Remote/Home-Based)
Position Salary: $60,000 - $85,000 (Depending on Experience) Bonus
Responsibilities:
- A leading provider of SMT automation machines and software is seeking a skilled and experienced Field Support Engineer.
- Crucial for troubleshooting, installing, repairing, and programming industrial machines and software at customer sites.
- The company provides comprehensive training to ensure you are well-equipped for success.
- Provide on-site and remote engineering support to ensure optimal performance at customer manufacturing sites.
- Perform installations, repairs, retrofits, reconfigurations, and programming of industrial machines and software.
- Assist clients with network configuration and administration, including the setup of Windows & Database servers.
- Accurately document service logs to maintain comprehensive reporting.
- Conduct customer training on the company's software products as required.
- Respond to after-hours, on-call technical support requests for customer emergencies.
- Ensure services are provided following company policies, protocols, and service manuals.
- Escalate issues or suggest improvements to maintain and enhance company quality standards.
Requirements:
- Bachelor's degree a minimum; Engineering or Science background is preferred; Higher education is a plus
- 2 years of field support experience, with strong expertise in electrical and mechanical diagnostics/repairs.
- Proficiency in supporting Windows OS, including operating, installing, and configuring.
- Willingness to travel as needed up to 75% expected.
- Experience with Microsoft SQL and Linux is a plus.
- Prior experience in semiconductors and Surface Mount Technology (SMT) is highly desirable.
Benefits:
- Full Benefits (Medical, Dental, Vision)
- 401K Matching
- Bonuses
- PTO
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About Advantage TechnicalWith company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
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Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
Salary : $60,000 - $85,000
