Support Specialist

The Support Specialist is responsible for managing high-volume, fast-paced incoming chats and providing critical administrative support to the call center and sales teams. This role ensures operational efficiency by accurately processing information, completing back-office tasks, and delivering timely assistance to internal stakeholders.

Key Responsibilities

• Monitor and respond to fast-incoming chats from internal teams, providing clear, accurate, and timely support.
• Perform a variety of administrative duties, including data entry, process adherence, case processing, and lead transfer/routing
• Support call center and sales teams by handling behind-the-scenes operational tasks that improve workflow and reduce bottlenecks.
• Collaborate with cross-functional teams to resolve issues and escalate concerns when needed.
• Maintain a high level of accuracy, professionalism, and customer service in all communications.
• Follow established processes and contribute to continuous improvement initiatives.
  
  

Qualifications

• Strong multitasking abilities and comfort working in a fast-paced environment.
• Excellent written communication skills, especially in real-time chat support.
• High attention to detail and strong organizational skills.
• Prior experience in administrative support, customer service, call center operations, or sales support preferred.
• Ability to learn and adapt quickly to new systems and workflows.