Field Technician

Advantage Tech is searching for a FiberTechnician to join a client's team based around Kansas City, Mo.

PRIMARY RESPONSIBILITIES:

• • Assures adherence to company policies, procedures, and safety rules.
  • May serve as on-site point of contact. Acts as a customer liaison to identify unmet needs.
  • Participates in the development and updating of maintenance processes and procedures for operations, system troubleshooting, testing and maintenance functions. This includes electrical, mechanical, cross-connect, building management, security, video, and building safety systems.
  • May oversee contractor activities to ensure customer satisfaction and reliable day-to-day operations are achieved. A high degree of detail and frequent follow-up, at various levels is required.
  • This position works closely with other ClientData Center employees, Clientemployees, Customer and Carriers.
  • Responsible for site maintenance and documentation, including but not limited to Method of Procedures (MoPS), testing acceptance, cross connect/port assignments, Building Management System (BMS), Data Center Infrastructure Management (DCIM) system, access controlsystem,internal network and customer cross connect services.
  • Conduct generator run and load tests, including event log entries.
  • Conduct daily site walkthroughs including event log entries.
  • Coordinate and perform company and customer hardware and software installations, software testing and acceptance, and structured wiring.
  • Monitor, analyze and resolve mechanical, electrical, and monitoring issues in a timely manner with minimal supervision and guidance.

  • Skills

    1. Excellent listening, oral, and written communication skills with a proactive approach to customer support and service with an outgoing, approachable, and friendly personality.
    2. Ability to follow procedures, handle concurrent assignments, able to work effectively under pressure.
    3. Self-motivated with the ability to make sound decisions under minimal supervision.
    4. Lifting up to to 50lbs.

    Required Knowledge and Experience:

    1. Computer/PC skills (Windows, Linux is a plus)
    2. Ability to travel locally and out-of-state between 40-60%
    3. Attention to detail
    4. Troubleshooting skills
    5. Basic network skills (routing, switching, Ethernet, RJ45, fiber)

    Desired Knowledge and Experience:

    1. Familiarity with mechanical, electrical and network systems specifically used in the data center industry.
    2. Previous Operations, Maintenance, and Repair experience in a 24x7 operating environment.
    3. Strong knowledge of mechanical and electrical systems with diagnostics and a technical aptitude/proficiency.
    4. Familiarity with Building Management System (BMS) and Data Center Infrastructure Management (DCIM) system.
    5. Knowledge in enterprise servers and networking equipment.
  • Summary

    This position is responsible for the operation, maintenance, monitoring, and site documentation for the client Optical/DWDM, IP/MPLS and Microwave network, and assisting in data center applications infrastructure and maintenance operations.

    This position works closely with other employees, member companies, offnet providers, customers and equipment vendors.