Asset Solutions Specialist

The Asset Solutions Specialist will preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The salary range for this position is $21.00-$24.00 per hour.

Essential Functions & Responsibilities

>Contacts delinquent accounts (by assigned queue) by phone calls, mail and email

>Takes appropriate action to bring current

>Other collection duties:

Reply to attorney emails (back-up)

Charge off loans (smart pay and overdrawn accounts)

Posting attorney checks (back-up)

>Debt Settlement related work - filing claims, follow up and applying payments

>Filling out charge off worksheet and send to management for approval

>Processing returned mail on collections related activity

>Insurance Claims - filing claims, follow up and applying payments

>Process subpoenas (back-up)

>All other necessary filing

>Performs other job related duties as assigned.

Performance Measurements

• To maintain accurate and complete records of all collection and recovery activity.
• To ensure that collection activity is both within credit union policy and all relevant regulations.
• To provide friendly, professional and accurate service and support to all members and associates.
• Expectations are for the collectors are to be sure to contact members via phone calls, letters, e-mails and text
  
  

messages as needed to engage communication related to delinquent accounts.

• Ability to work in fast-paced environment.
• Support branches during regular business hours:
  
  

(Mon-Fri 8:00 a.m. ' 4:30 p.m.; some Fri 9:00 a.m. ' 5:00 p.m. and some Sat 9:00 am to 1:00 pm)